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What compensation can I claim in the event of loss or damage?

There are two types of compensation in the event of loss or damage:

  • Up to €5,000 for valuable items* (precious/rare materials and worth more than €2,500)
  • Up to €500 for items that can be exchanged for money, goods or services**

* The following are considered to be precious or rare materials: precious stones, such as diamonds, sapphires, rubies, emeralds, etc.; semi-precious stones, such as pearls, opals, etc.; precious metals such as gold, silver, platinum and bronze, etc.
***tickets (cinema, concert, museum tickets, etc.), gift vouchers, gift certificates, meal/restaurant vouchers and discount vouchers Service exempt from VAT.

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