What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and the Framework for Assessing Web-Accessibility (RAWeb) version 1 , due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance

• Some alt texts may be missing from images
• Some decorative images have alternative text when they should not.
• Some frames do not have appropriate wording
• Some information is only given by color
• Some color contrasts may be insufficient
• Some videos may not have a verbatim transcription
• Some link titles are not explicit
• Some pages contain components or features that are not compatible with assistive technologies (buttons, tabs, lists, carousel, radio buttons, progress bar, focus)
• Some keyboard controls are not correct
• Some pages contain elements that trigger features that change the context without the user being able to anticipate it.
• Some pages contain alert, confirmation or logging messages that do not use appropriate roles (alert, information, etc.).
• Some pages have words of foreign origin which require language indications.
• Some pages do not have a sufficiently relevant title.
• Some pages have inconsistent title structure.
• Some pages contain tags that are used only to create presentation effects.
• Some pages do not provide a consistent document structure.
• Some pages contain content presented in list form that does not use, or poorly, HTML list elements.
• Some users who have visual impairments or cognitive disorders (dyslexic for example) will need to adapt the presentation of the pages with their own formatting. This is possible without difficulty if the website exclusively uses CSS style sheets to create formatting. The use of HTML formatting attributes and tags makes these adaptations more complicated, if not impossible.
• Some pages contain content carrying information which is inserted with CSS without the user having equivalent information.
• Some visually impaired people, also people with reading difficulties such as dyslexics, need to adapt the size of the text on the screen.
• Some pages contain elements for which the visual indication of focus is disabled.
• Some pages contain indications given only by shape, size, or position.
• For certain pages, the contents cannot be consulted under limited consultation conditions.
• Some users, such as blind people, will access form fields without being able to consult the texts surrounding them, others may have problems understanding field titles (labels), finally voice control users will have to be able to reach a field by saying the visible label.
• Some pages contain form fields and labels that are not next to each other.
• Some pages contain form fields that need to be grouped and associated with a caption.
• Some pages contain incorrectly used mandatory field indications, missing or irrelevant mandatory format indications, missing actual input examples in error messages, or help or error messages that are not related to the affected fields .
• Some pages contain fields for which the nature of the entry is not indicated.
• Some pages do not provide a quick access link to functional content or a quick access device to large areas of the page.
• Some pages do not provide a consistent tab path in content and functionality.
• Some pages offer office documents for download which contain information missing from the pages or screens, and which have no accessible alternative.
• The comparator is not accessible, it is not possible to consult its content, particularly when using a screen reader. The problem essentially comes from the structuring of the content. Several correction solutions are possible but it is difficult to make a choice on the solution to provide without knowing your technical constraints in more detail.

Accessibility features

Post Luxembourg does not offer any specific functionality

Preparation of this accessibility statement

This statement was prepared on 8 April 2024. The declarations contained in this statement are accurate and based on an actual evaluation of this website compliance with the requirements defined in RAWeb 1 , such as an assessment carried out by a third-party: Access42. The statement was last reviewed on 15/09/2023.

Feedback and contact information

If you notice a lack of accessibility, send us an email to accessibilite@post.lu: describe your problem and specify the page on which it occured. We commit to replying to you within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:

• in writing in a document or email;
• orally in an interview or by phone.

Enforcement procedure

Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.

This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International license.