Internet and TV equipment

The applicable VAT rate at the time of the most recent update to the Rate Plan was 17%.

1. Eligibility criteria for the POP WiFi+ product: Offer valid in Luxembourg only, for POST Telecom Internet customers who have subscribed to one of the following services: POP Internet, POP Internet + TV.

2. The tariff applicable for the month of subscription is calculated pro rata based on the number of days remaining between the subscription date and the last day of the month in question. Terminations will be processed in accordance with the deadlines specified in the General Terms and Conditions of Sale and the last day of the month in question. The offer does not include any communication services.

3. The connection fee listed is for Do-It-Yourself installation, where the customer rather than a POST Telecom technician installs the product. Technical support may be provided if requested by the customer. Charges will depend on the services rendered. The technician will provide an estimate of such charges before starting work.

4. The equipment is the property of POST. The customer may hire additional Extenders at the current price. In the event of cancellation of the POP WiFi+ service or renunciation of the service after ordering, the customer must return all the equipment rented. In the event of non-return or return of damaged equipment, a fee will be charged.

5. Conditions for accessing the Plume Home™ app:
Subscription to the POP WiFi+ service includes access to the app published by the company Plume. Access to the dedicated Plume services is subject to acceptance of the relevant terms and conditions of use. The customer will accept Plume’s terms and conditions of use during the application process. Termination of the POP WiFi+ service will result in the cancellation of the customer’s Plume account. The customer will therefore no longer have access to the contents of the HomePass app.

6. The line opening fee is €49.

Administrative fees for late payments apply when POST places a freeze on the entire service, i.e. after two notifications and a partial freezing of the service. Fees are charged per customer account and per total freeze. There is one customer account per invoice, which may include several subscriptions.