Mobile BuyBack

Don’t let your old smartphones gather dust in a drawer! We’ll buy your phone off you with our Mobile BuyBack service.1

The environmentally friendly approach

More and more smartphones come off the assembly lines each year. This uses up a considerable amount of energy and fuels demand for rare metals such as gold for the motherboard and cobalt for the battery.

Did you know that manufacturing a smartphone could account for around three quarters of your environmental footprint? That’s why we have to make our devices last.

If you have one you don’t use any more, you could brighten someone else’s day. How? By refurbishing your phone. What’s more, reuse comes with a whole host of benefits.

The benefits

Trading in your smartphone: one service, many benefits!

An environmentally friendly approach

Your smartphone will be refurbished so that it can be reused by someone else. This prevents a new smartphone from being manufactured and polluting the environment.

An economical approach

You sell your smartphone in a POST Telecom shop. You trade in your device and receive a discount on the price of your new telephone.

A socially conscious approach

Avoid cluttering up your drawers and cupboards. With Mobile BuyBack, you’re not pointlessly holding onto old smartphones that could be of use to someone else once they’re refurbished.

Have you decided to change your smartphone?

Before letting it go, be sure to save all your personal data (photos, videos, messages, etc.).

  • Saving your data on iOS
  • Saving your data on Android

If you need help with this process, just make an appointment in one of our TechCorner.

Unsure about how your data might be used after your telephone is sold? There’s no need to worry: your mobile will be handed over to experts, who will ensure that every trace of your data is deleted.

How does it work?

A few steps is all it takes:

  1. Save your personal data

    Follow our tutorials to save your data on iOS or Android.

  2. Go to a POST Telecom shop

    Check the list of shops offering the Mobile BuyBack service.

  3. Receive the value of your smartphone

    Ask an adviser to calculate the trade-in value of your smartphone. 

  4. Choose your new smartphone

    Pick out your new smartphone and a 24-month SCOUBIDO or 5G POWER plan.

  5. Pay for your purchase

    The trade-in value of your old smartphone is deducted from the total amount.

  • Luxembourg-Gare
  • Luxembourg Centre
  • Luxembourg Cloche d'Or
  • Ettelbruck
  • Bascharage
  • Belle-Etoile
  • Belval Plaza
  • City Concorde
  • Esch-sur-Alzette
  • Dudelange
  • Junglister
  • Kirchberg
  • Marnach
  • Mersch

Save your data!

Before letting your telephone go, remember to save your personal data so you don’t lose it!

Check our tutorials to save your data on iOS or Android.

Answers to your questions

Mobile BuyBack is a POST service that lets you sell your old smartphone in one of our POST Telecom shops to receive a discount of the same amount on your new smartphone when you sign up to a 24-month SCOUBIDO or 5G POWER plan.

When you trade in your telephone using the POST Mobile BuyBack service, you hand over your smartphone to genuine experts who guarantee that any remaining data is deleted from your device. Plus, you can trade in your smartphone in a POST Telecom shop without having to send your device by post. And you can ask to trade in up to five of your old smartphones for a maximum of €1,000.

All of your data will be wiped and the smartphone will be reset to factory settings. POST cannot be held liable for any data that was not saved and was deleted during the refurbishment process.

We will buy back your smartphone give it a new lease on life by refurbishing it. Rest assured that your smartphone will be sold in accordance with all applicable regulations and POST Luxembourg’s societal and environmental values.

See all FAQs

Mobile BuyBack-related products

SCOUBIDO, the flagship Mobile range

A range of seven 5G plans, from mini to MAXI, with Calls/SMS/Internet included or unlimited. 5G is included at no additional cost.

Discover SCOUBIDO

Apple price and special offers

Would you like to change your smartphone and receive special offers and news on iPhone prices?

Discover our Apple offers

Samsung price and special offers

Would you like to change your smartphone and receive special offers and news on Samsung prices? 

Discover our Samsung offers

1. The telephone will be handed over to experts and all traces of personal data will be deleted. If you want to keep this data, you must save it to the cloud or another device in advance.

The Mobile BuyBack service allows the valuation of your old smartphones to buy them back and recondition them. This offer is exclusively valid in our POST Telecom shops and with a subscription to one of our SCOUBDIDO or 5G POWER packages for a commitment period of 24 months. The purchase of the device and the subscription to one of the plans must therefore be done simultaneously in the shop to be eligible for the Mobile BuyBack service. The trade-in amount will be applied directly to the invoice for the device. If the price of the device is lower than the trade-in amount, the customer can use the remaining amount to purchase an accessory. If the amount indicated by our estimation tool is 0€, you will not receive any discount. However POST can still take your phone back for recycling. The offer is limited to 5 devices per customer account.

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.

POST Telecom shops

Find your closest POST Telecom shop.

Find a shop