Visa Gold

Need to cancel your trip due to illness, accident or a death in the family? Relax – we’re here to provide support and make sure you get your money back.

Baggage gone astray? Don’t panic – the purchase of emergency essential items may be covered.

Skiing accident? Request a refund for any unused portion of your ski pass or skiing lessons. We may also cover the cost of hiring any replacement skis or snowboard.

If you have an accident during your trip (plane, train, boat or bus), we can provide support and compensation.

Had a bump with your hire car while on holiday? We may refund the excess specified in your rental agreement.

Did you miss a departure or a transport connection? Your tickets and the added costs may be refunded.

Did you miss a concert, a play, a sporting event (illness, quarantine, transportation strike, etc.)? Your tickets can be refunded.

Had a bump with your hire car while on holiday? We may refund the excess specified in your rental agreement.

Put the wrong fuel in your car? It happens! The cost of siphoning and cleaning may be covered.

You communicated your card data to a malicious third party, who fraudulently took money from you? You can get compensation with the Phishing guarantee on your card.

Victim of robbery by assault or break-in? You can be refunded of the cost of replacing keys and identity papers, and of replacing or repairing your wallet.

You may be covered if the item you bought online turns out to be faulty, broken, incomplete or doesn’t match the description.

You may be entitled to compensation in the event of accidental damage or theft of your item in the first 90 days following your purchase.

Benefit from a 24-month extension of the guarantee on your electrical, Hi-Fi, IT or multimedia equipment.

We may organise transport or repatriation and provide support if you fall ill or have an accident during your trip. Search and rescue costs are also covered.

Broken down and miles from home? You may be entitled to assistance (repairs, towing, repatriation, accommodation and transport, etc.)

If you’re the victim of a serious psychological shock (phishing, cyber harassment, identity theft), you may be able to access the services of a specialist psychologist.