My letterbox | POST Luxembourg
My letterbox
See our recommendations for a suitable and compliant letterbox to receive your mail in time and in perfect condition.
![](/documents/20125/468576/boite_aux_lettres_jumbotron.jpg/5da4859f-a7a2-6d6d-e79b-419c0713793e?t=1622064225973)
Location
Here’s everything you need to know about letterbox location:
- Your letterbox should be placed as close as possible to the public highway
- Access should be clear, easy and free of danger
If you live in a building at the corner of two streets:
- The letterbox should be located in front of the building, not on the side, to avoid confusion with neighbouring buildings.
![](/documents/20125/468576/emplacement.jpg/af1afa87-d139-23e1-d86e-1457dbecc0f9?t=1622065290642)
Dimensions
Here’s everything you need to know about letterbox dimensions:
- Your box should be large enough and appropriate to the amount of mail you receive.
- The minimum recommended dimensions for your letterbox are: 35 x 26 x 10 cm (EU DIN EN 13724 standard).
- It should also be able to accept several types of deliveries: small envelopes, large envelopes and small parcels.
Only letters and parcels without tracking and which do not require a signature on receipt may be placed directly in your letterbox.
![](/documents/20125/468576/taille.jpg/a7518b34-4dfc-0b71-b807-2e5b51530b71?t=1622065351717)
Opening
Here’s everything you need to know about the opening of your letterbox:
- Your box should have an opening of minimum 25 cm wide x 3 cm high.
![](/documents/20125/468576/ouverture.jpg/2dfb8dc5-b98e-2997-a6e8-64db41fdffd5?t=1622065291456)
Height
Here’s everything you need to know about the height of your letterbox:
- Write the names of all the inhabitants on the letterbox: these names should be clearly visible.
![](/documents/20125/468576/hauteur.jpg/112faf5d-e9e0-d92b-5c0e-aa995eee97de?t=1622065291246)
Labelling
Here’s everything you need to know about letterbox labelling:
- Write the names of all the inhabitants on the letterbox: these names should be clearly visible.
![](/documents/20125/468576/etiquette.jpg/8b6a1eec-730b-dd5d-af0d-49d86938329d?t=1622065431293)
Have you already discovered PackUp 24/24?
Are your parcels often too big to fit in your letterbox?
![](/documents/20125/155647/packup_24_24_left_right.jpg/9a2b68d3-4687-4ce2-3f11-8ae1009a4e45?t=1614291522154)
PackUp 24/24
- Try our PackUp 24/24 solution – it’s free!
- Your packages will be waiting for you safely.
- PackUp 24/24 works for packages up to 750 x 440 x 610 mm and up to 30kg.
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, Monday to Friday from 8.00 am to 5.00 pm.