My letterbox

See our recommendations for a suitable and compliant letterbox to receive your mail in time and in perfect condition.

Location

Here’s everything you need to know about letterbox location:

  • Your letterbox should be placed as close as possible to the public highway
  • Access should be clear, easy and free of danger

If you live in a building at the corner of two streets:

  • The letterbox should be located in front of the building, not on the side, to avoid confusion with neighbouring buildings.

Dimensions

Here’s everything you need to know about letterbox dimensions: 

  • Your box should be large enough and appropriate to the amount of mail you receive.
  • The minimum recommended dimensions for your letterbox are: 35 x 26 x 10 cm (EU DIN EN 13724 standard).
  • It should also be able to accept several types of deliveries: small envelopes, large envelopes and small parcels.

Only letters and parcels without tracking and which do not require a signature on receipt may be placed directly in your letterbox.

Opening

Here’s everything you need to know about the opening of your letterbox:

  • Your box should have an opening of minimum 25 cm wide x 3 cm high.

Height

Here’s everything you need to know about the height of your letterbox:

  • Write the names of all the inhabitants on the letterbox: these names should be clearly visible.

Labelling

Here’s everything you need to know about letterbox labelling:

  • Write the names of all the inhabitants on the letterbox: these names should be clearly visible.

Did you know?

If you receive a lot of parcels, you can use a parcel box! 

Have you already discovered PackUp 24/24?

Are your parcels often too big to fit in your letterbox? 

PackUp 

24/24
  • Try our PackUp 24/24 solution – it’s free!
  • Your packages will be waiting for you safely.
  • PackUp 24/24 works for packages up to 750 x 440 x 610 mm and up to 30kg.

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, Monday to Friday from 8.00 am to 5.00 pm.

Post Offices

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