Choose Assur+ to ensure your smartphone is protected against damage, theft and breakdown from the moment you buy it.
Benefit from an extended guarantee of up to 6 years from as little as €2/month
Up to 100% of the purchase price of your smartphone
Up to €800 covered, depending on the smartphone's reparability index
On the same day the claim is made in the event of loss or theft
€0 excess in the event of a claim
Guarantee
• Extended technical guarantee of up to 6 year
Cover
• Up to €500 to cover repairs
• Up to 100% of the purchase price of a replacement phone
Services
• Temporary phone: provided in the event of repair
• Tech support: by email or phone
• Customer support: available 24/7 in four languages
Guarantee
• Extended technical guarantee of up to 6 years
• Water damage
• Violent robbery or burglary
Cover
• Up to €500 to cover repairs
• Up to 100% of the purchase price of a replacement phone
Services
• Temporary phone: provided in the event of repair
• Tech support: by email or phone
• Customer support: available 24/7 in four languages
Guarantee
• Extended technical guarantee of up to 6 years
• Water damage
• Violent robbery or burglary
• Broken screen
Cover
• Up to €500 to cover repairs
• Up to 100% of the purchase price of a replacement phone
• Up to €250 refunded on fraudulent calls
Services
• Temporary phone: provided in the event of repair
• Tech support: 1 appointment with the POST Tech Corner
• Customer support: available 24/7 in four languages
Guarantee
• Extended technical guarantee of up to 6 years
• Water damage
• Violent robbery or burglary
• Broken screen
• Accidental loss / simple larceny
Cover
• Up to €500 to cover repairs
• Up to 100% of the purchase price of a replacement phone
• Up to €500 refunded on fraudulent calls
Services
• Temporary phone: provided in the event of repair
• Tech support: 2 appointments with the POST Tech Corner
• Customer support: available 24/7 in four languages
Choose your POP Mobile plan and your smartphone, then take out an Assur+ package – either directly online or by paying a visit to your local Espace POST.
Has your smartphone been damaged or stolen but you don't know how to make a claim? Click on the button below to find out exactly how to do so.
No, it is not possible to sign up to the Assur+ option after you have purchased your phone. You must subscribe for this option at the time of purchase.
No, there is no excess to pay.
In the event of loss or theft, a replacement phone will be provided on the same day the claim is made.
Yes, the Assur+ option can only be taken out as part of a POP Mobile subscription.
There is no fixed commitment period for Assur+, but the option is tacitly renewed every month for a period of six years.
All the information you need to make a claim can be found at www.post.lu/assur-plus/claim.
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.
Or make an appointment in Espace POST:
