How do I add or remove TV channel packages?

Here are the instructions to follow to add a package:

• 1. Turn your decoder on
• 2. Press the ‘Menu’ button on your remote
• 3. Go to the ‘MyTV’ menu from the SETTINGS tab
• 4. Select a package using the arrows on your remote
• 5. Press ‘OK’ to order the package
• 6. Enter your parental code and press ‘OK’
• 7. Once you’ve ordered the package, your decoder will restart and the package will be available
• 8. Follow the same steps again for all desired packages

Please note that packages have a minimum commitment period of 1 or 12 months.

To delete a package, the process is the same:

• 1. Turn your decoder on
• 2. Press the ‘Menu’ button on your remote
• 3. Go to the ‘MyTV’ menu from the SETTINGS tab
• 4. Select a package using the arrows on your remote
• 5. Press ‘OK’ to unsubscribe from the package
• 6. Enter your parental code and press ‘OK’
• 7. Your cancellation request is taken into account and will be completed as per your contract.

If you are still unable to remove or add packages even after following all of the suggested solutions, please contact one of our advisors free of charge on 8002 8004.