Sending electronic registered letters

Send your registered letters directly online and in total security!

Electronic registered letters

POST has developed a totally new solution in Luxembourg for the digital and secure sending of important letters.

You can now send and receive registered letters from home.

A new digital experience when sending registered letters.

Why choose registered letters?

Fast

You can send your important documents in just a few clicks, from home or the office.

Security

Your documents are stored securely on our servers and can only be accessed via LuxTrust.

Traceability

You will receive an “acknowledgment of receipt” as soon as the recipient has opened and read your registered letter.

Protection

Give your documents legal value with proof of delivery, receipt, refusal or an unclaimed item.

How does it work?

  1. Create an account or log in to MyPost from a computer

  2. Select the “electronic registered letter” tile

  3. Fill in the recipient’s information

  4. Attach the document to be sent

  5. Verify your identity on LuxTrust

  6. Confirm and pay for my order

  7. Send your registered item to the recipient

Answers to your questions

Electronic registered letters from POST Luxembourg meet the requirements of the qualified electronic registered delivery service within the meaning of Regulation (EU) No. 910/2014.

Anyone who has a LuxTrust authentication solution and has access to a MyPost account with POST Luxembourg.

  • I have proof of the recipient’s prior consent
  • I have a LuxTrust authentication solution (physical token or mobile software)

You can submit a request for mediation to the Directorate for Consumer Protection in Luxembourg.

See our FAQs

How much does it cost?

The price of an electronic registered letter is €8.00 (incl. tax) and includes acknowledgment of receipt.

How to send?

Discover how to send a registered electronic letter.

How to receive?

Find out now how a registered electronic letter is received by the recipient.

MyPost

MyPost is the platform for managing your Courrier and Telecom services.

Manage your PackUp account, postage, held mail and redeliveries, your landline or mobile plan and more.

And it’s completely free!

Register at mypost.lu Log in at mypost.lu

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, Monday to Friday from 8.00 am to 5.00 pm.

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