I don’t have access to the apps on my POP TV decoder. Why is this?
Back to sections
TV
- I am a POP Internet + TV customer. If I add an additional decoder, will the commitment period start again?
- How long is the commitment period for the Entertain Me package?
- When can I add extra channels?
- When can I remove channels?
- How are bills calculated?
- Does the XS package offer access to all channels?
- I’ve signed up for the ‘50 hours of extra content recording’ option. Can I cancel this option if I’ve already used some of these hours to record shows?
- What is a VOD Pass?
- What’s the difference between VOD Pass and VOD?
- I’m a POP TV customer and my remote is broken or damaged. Is it possible to replace it?
- How do I update my decoder?
- My remote has stopped working. What should I do?
- How do I check the model of my decoder?
- How do I change decoders?
- How do I access a channel from the main menu?
- The sound on my TV isn’t working properly. What should I do?
- How do I install the POP TV Go app?
- Which operating systems is the PostTV Go app available on?
- I don’t have access to the apps on my POP TV decoder. Why is this?
- Which operating systems is the POP TV Go app available on?
- I can no longer access the POP TV Go app using the voucher received when subscribing to POP Internet + TV. What should I do?
- How do I add or remove TV channel packages?
- How can I access the POP TV apps?
- How can I add music clips to the LëtzMusek app?
- What is the ‘restart’ feature and how do I use it?
- How do I schedule a recording?
- How do I find/watch a recording?
- How do I delete a recording?
- Is it possible to record a programme after it has ended?
- I’ve recorded some TV shows with POP TV. How long are my recordings saved?
- How do I see how many recording hours I have left?
- How do I add/remove my favourite channels?
- I’ve forgotten my POP TV Go password. How can I find it?
- How many devices can the POP TV Go app be used on at the same time?
- Where can the POP TV Go app be used?
- Is the POP TV Go app available on Smart TV (without signing up to POP TV)?
- Where are VOD Passes available?
- How do I add or remove a VOD Pass?
I don’t have access to the apps on my POP TV decoder. Why is this?
Apps are available to BAMBOO and POP Internet + TV customers only.
They can also only be accessed from N7900, N7950 and N9100 decoders.
If you have an N7700 decoder, you won’t have access to the app portal.
To take full advantage of the POP TV offer, go to an Espace POST to exchange your decoder with a new-generation decoder.
Please note:
-
To exchange your set-top box, you must also bring the cables and the remote control of the device.
-
When you renew or upgrade your POP TV offer, the exchange of your set-top box for the new Android model is free of charge. Without renewal, a one-time fee of €40 incl. VAT applies.
Do you still need help?
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.