How do I update my decoder?

There are several procedures to update your decoder.
If your decoder has not been updated after following the chosen procedure, please try another alternative.

For Android decoders:
Here are the different procedures, in the optimal order:

1. Press and hold the "Power" button on the remote control for 5 seconds, then select "Restart" to reboot your decoder.

2. Unplug your decoder for 15 seconds, then plug it back in.

3. In the POP TV settings, go to "Device Preferences" then "About" to update the system or restore factory settings.

For Linux decoders:
Here are the different procedures, in the optimal order:

1. Deepsleep (standby mode). To put your decoder in "deepsleep," press and hold the "Power" or "On/Off" button on the remote control for 2 seconds until the message "Deep sleep, please wait…" appears at the bottom of the screen. The decoder will turn off, and you need to turn it back on after a few moments by pressing the "On/Off" button again.

2. Unplug your decoder for 15 seconds, then plug it back in.

3. Perform a reset by pressing the "Reset" button located on the left side of the decoder 5 times in a row.

If you’ve tried all the suggested solutions and your decoder still isn’t updating, please contact one of our advisors free of charge on 8002 8004.