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How do I update my decoder?

There are multiple ways to update your decoder.

If you complete your chosen procedure and your decoder is still not up to date, please try an alternative. 

Here are the various procedures, in the best order:

  1. Deep Sleep’ (‘hibernation’ function). To put your decoder into Deep Sleep mode, press and hold the ‘Power’ or ‘On/Off’ button on the remote control for two seconds, until the ‘Entering deep sleep mode, please wait…’ message is displayed at the bottom of the screen. The decoder will turn off, and you’ll need to switch it on again after a few moments by pressing the ‘On/Off’ button.
  2. Unplug your decoder for 15 seconds, then plug it back in.
  3. Reset your decoder by pressing the ‘Reset’ button on the left of the decoder five times in a row.

If you’ve tried all the suggested solutions and your decoder still isn’t updating, please contact one of our advisors free of charge on 8002 8004.

Do you still need help?

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.

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