My remote has stopped working. What should I do?

BAMBOO customers:

Here is the complete guide to your PostTV decoder and remote:

If your remote isn’t working properly, check the batteries first and then take the following steps.

1. If the batteries aren’t causing the problem, reconnect the remote as follows:
   1. restart the decoder (unplug it and plug it back in)
   2. if the decoder is on standby, turn it on using the button on the left side of the decoder
   3. press and hold the BLUE button for five seconds (the light at the top of the remote will flash three times)
   4. aim the remote towards the decoder, then press the ‘OK’ button and wait for the confirmation message
      Once you’ve taken these steps, your remote should be working again. 
2. If your remote still isn’t working properly after completing step 1, please follow the steps below:
   1. When you set up your PostTV decoder, the remote will connect to it in BLE (Bluetooth Low Energy) mode. If the BLE mode isn’t working, you can activate IR (InfraRed) mode. To do this, simply press and hold the ‘PAUSE’ and ‘1’ buttons at the same time for three seconds (the light will flash three times). 
   2. Please note that you can return to BLE mode by simply pressing and holding the ‘PAUSE’ and ‘2’ buttons at the same time for three seconds (the light will flash three times).
3. If your remote still isn’t working after completing these two steps, please contact one of our advisors free of charge on 8002 8004.

LuxFibre customers:
Two possible solutions are:

M - Box (without hard drive):

• Press the button on the front of your decoder three times in quick succession
• Your decoder will then start the connection procedure. Next, follow the instructions displayed on your TV.
• Is your remote working now?
  • YES: the problem is fixed
  • NO: start the procedure again, but this time press the button on the front of you decoder five times in quick succession. This will start the reset procedure. Next, follow the instructions shown on your TV.
• Is your remote working now?
  • YES: the problem is fixed
  • NO: replace the batteries in your remote and try the procedure again. If the problem persists, get your remote checked at a POST Telecom shop.

L - Box (with hard drive):

• Press and hold the button on the bottom of your decoder until the light on the front blinks twice.
  Your decoder will then start the connection procedure. Next, simply follow the instructions displayed on your TV.
• Is your remote working now?
  • YES: the problem is fixed
  • NO: start the procedure again, but this time press and hold the button on the bottom of your decoder until the light on the front blinks three times. Your decoder will then start the reset procedure. Next, follow the instructions shown on your TV.
• Is your remote working now?
  • YES: the problem is fixed
  • NO: replace the batteries in your remote and try the procedure again. If the problem persists, get your remote checked at a POST Telecom shop.
• If the problem persists, please get your remote checked at a POST Telecom shop.