My remote has stopped working. What should I do?

Here is the complete guide to your POP TV decoder and remote:

If your remote isn’t working properly, check the batteries first and then take the following steps.

If the batteries aren’t causing the problem, reconnect the remote as follows:

1. Restart the decoder (unplug it and plug it back in)
2. If the decoder is on standby, turn it on using the button on the left side of the decoder
3. Press and hold the BLUE button for five seconds (the light at the top of the remote will flash three times)
4. Aim the remote towards the decoder, then press the ‘OK’ button and wait for the confirmation message

Once you’ve taken these steps, your remote should be working again. 

If your remote still isn’t working properly after completing step 1, please follow the steps below:

1. When you set up your POP TV decoder, the remote will connect to it in BLE (Bluetooth Low Energy) mode. If the BLE mode isn’t working, you can activate IR (InfraRed) mode. To do this, simply press and hold the ‘PAUSE’ and ‘1’ buttons at the same time for three seconds (the light will flash three times). 
2. Please note that you can return to BLE mode by simply pressing and holding the ‘PAUSE’ and ‘2’ buttons at the same time for three seconds (the light will flash three times).

If your remote still isn’t working after completing these steps, please contact one of our advisors free of charge on 8002 8004.