My remote has stopped working. What should I do?
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TV
- If I switch from the LuxFibre or Luxdsl package to the BAMBOO package, do I have to exchange my TV decoder or decoders?
- I am a BAMBOO customer. If I add an additional decoder, will the commitment period start again?
- How long is the commitment period for the Entertain Me package?
- When can I add extra channels?
- When can I remove channels?
- How are bills calculated?
- Does the XS package offer access to all channels?
- I’ve signed up for the ‘50 hours of extra content recording’ option. Can I cancel this option if I’ve already used some of these hours to record shows?
- What is a VOD Pass?
- What’s the difference between VOD Pass and VOD?
- I’m a PostTV customer and my remote is broken or damaged. Is it possible to replace it?
- How do I update my decoder?
- My remote has stopped working. What should I do?
- How do I check the model of my decoder?
- How do I change decoders?
- How do I make the image full screen at start-up?
- The sound on my TV isn’t working properly. What should I do?
- How do I install the PostTV Go app?
- Which operating systems is the PostTV Go app available on?
- I’m a PostTV customer but I don’t have access to the apps and the channels linked to them. Why is this?
- I can no longer access the PostTV Go app using my voucher. What should I do?
- How do I add or remove TV channel packages?
- How can I make the most of the PostTV apps?
- How do I access an app via the dedicated channel?
- How can I add music clips to the LëtzMusek app?
- What is the ‘restart’ feature and how do I use it?
- How do I schedule a recording?
- How do I find/watch a recording?
- How do I delete a recording?
- Is it possible to record a programme after it has ended?
- I’ve recorded some TV shows with PostTV. How long will my recordings be saved?
- How do I see how many recording hours I have left?
- How do I add/remove my favourite channels?
- How do I use the Swipe function?
- I’ve forgotten my PostTV Go password. How can I find it?
- How many devices can the PostTV Go app be used on at the same time?
- Can the PostTV Go app be used on Wi-Fi networks other than the one your Pack BAMBOO is connected to?
- Is the PostTV Go app available on Smart TV (without signing up to PostTV)?
- Where are VOD Passes available?
- How do I add or remove a VOD Pass?
My remote has stopped working. What should I do?
BAMBOO customers:
Here is the complete guide to your PostTV decoder and remote:
If your remote isn’t working properly, check the batteries first and then take the following steps.
- If the batteries aren’t causing the problem, reconnect the remote as follows:
- restart the decoder (unplug it and plug it back in)
- if the decoder is on standby, turn it on using the button on the left side of the decoder
- press and hold the BLUE button for five seconds (the light at the top of the remote will flash three times)
- aim the remote towards the decoder, then press the ‘OK’ button and wait for the confirmation message
Once you’ve taken these steps, your remote should be working again.
- If your remote still isn’t working properly after completing step 1, please follow the steps below:
- When you set up your PostTV decoder, the remote will connect to it in BLE (Bluetooth Low Energy) mode. If the BLE mode isn’t working, you can activate IR (InfraRed) mode. To do this, simply press and hold the ‘PAUSE’ and ‘1’ buttons at the same time for three seconds (the light will flash three times).
- Please note that you can return to BLE mode by simply pressing and holding the ‘PAUSE’ and ‘2’ buttons at the same time for three seconds (the light will flash three times).
- If your remote still isn’t working after completing these two steps, please contact one of our advisors free of charge on 8002 8004.
LuxFibre customers:
Two possible solutions are:
M - Box (without hard drive):
- Press the button on the front of your decoder three times in quick succession
- Your decoder will then start the connection procedure. Next, follow the instructions displayed on your TV.
- Is your remote working now?
- YES: the problem is fixed
- NO: start the procedure again, but this time press the button on the front of you decoder five times in quick succession. This will start the reset procedure. Next, follow the instructions shown on your TV.
- Is your remote working now?
- YES: the problem is fixed
- NO: replace the batteries in your remote and try the procedure again. If the problem persists, get your remote checked at a POST Telecom shop.
L - Box (with hard drive):
- Press and hold the button on the bottom of your decoder until the light on the front blinks twice.
Your decoder will then start the connection procedure. Next, simply follow the instructions displayed on your TV. - Is your remote working now?
- YES: the problem is fixed
- NO: start the procedure again, but this time press and hold the button on the bottom of your decoder until the light on the front blinks three times. Your decoder will then start the reset procedure. Next, follow the instructions shown on your TV.
- Is your remote working now?
- YES: the problem is fixed
- NO: replace the batteries in your remote and try the procedure again. If the problem persists, get your remote checked at a POST Telecom shop.
- If the problem persists, please get your remote checked at a POST Telecom shop.
Do you still need help?
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.