My remote has stopped working. What should I do?

Here is the complete guide for your POP TV set-top box and your remote control:

• Android set-top box guide
• Linux set-top box guide

If your remote isn’t working properly, check the batteries first and then take the following steps.

If the batteries aren’t causing the problem, reconnect the remote as follows:

Android set-top box

1. Press the +  buttons simultaneously for 3 seconds to start Bluetooth pairing of the remote control.
2. The indicator light on the remote will flash for 30 seconds, indicating that the process is in progress.
3. If the remote does not connect automatically, search for it manually in the Bluetooth settings of your set-top box.

Linux set-top box

1. Restart the decoder (unplug it and plug it back in)
2. If the decoder is on standby, turn it on using the button on the left side of the decoder
3. Press and hold the BLUE button for five seconds (the light at the top of the remote will flash three times)
4. Aim the remote towards the decoder, then press the ‘OK’ button and wait for the confirmation message

Once you’ve taken these steps, your remote should be working again. 

If your remote still isn’t working after completing these steps, please contact one of our advisors free of charge on 8002 8004.