How do I change decoders?
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TV
- If I switch from the LuxFibre or Luxdsl package to the BAMBOO package, do I have to exchange my TV decoder or decoders?
- I am a BAMBOO customer. If I add an additional decoder, will the commitment period start again?
- How long is the commitment period for the Entertain Me package?
- When can I add extra channels?
- When can I remove channels?
- How are bills calculated?
- Does the XS package offer access to all channels?
- I’ve signed up for the ‘50 hours of extra content recording’ option. Can I cancel this option if I’ve already used some of these hours to record shows?
- What is a VOD Pass?
- What’s the difference between VOD Pass and VOD?
- I’m a PostTV customer and my remote is broken or damaged. Is it possible to replace it?
- How do I update my decoder?
- My remote has stopped working. What should I do?
- How do I check the model of my decoder?
- How do I change decoders?
- How do I make the image full screen at start-up?
- The sound on my TV isn’t working properly. What should I do?
- How do I install the PostTV Go app?
- Which operating systems is the PostTV Go app available on?
- I’m a PostTV customer but I don’t have access to the apps and the channels linked to them. Why is this?
- I can no longer access the PostTV Go app using my voucher. What should I do?
- How do I add or remove TV channel packages?
- How can I make the most of the PostTV apps?
- How do I access an app via the dedicated channel?
- How can I add music clips to the LëtzMusek app?
- What is the ‘restart’ feature and how do I use it?
- How do I schedule a recording?
- How do I find/watch a recording?
- How do I delete a recording?
- Is it possible to record a programme after it has ended?
- I’ve recorded some TV shows with PostTV. How long will my recordings be saved?
- How do I see how many recording hours I have left?
- How do I add/remove my favourite channels?
- How do I use the Swipe function?
- I’ve forgotten my PostTV Go password. How can I find it?
- How many devices can the PostTV Go app be used on at the same time?
- Can the PostTV Go app be used on Wi-Fi networks other than the one your Pack BAMBOO is connected to?
- Is the PostTV Go app available on Smart TV (without signing up to PostTV)?
- Where are VOD Passes available?
- How do I add or remove a VOD Pass?
How do I change decoders?
There are two ways to exchange your decoder:
- Call 8002 8004 to assess the problem before exchanging your decoder, either in store or with a technician
- Go straight to a shop to assess the problem and then exchange your decoder if necessary
Do you still need help?
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.