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The sound on my TV isn’t working properly. What should I do?

The problem is only affecting one channel:

This is probably a temporary transmission problem, which is managed by the channel provider.
However, you can call 8002 8004 free of charge for more information.

The problem is affecting multiple channels:

Please follow the procedure below:

  • Press and hold the “On/Off” button on your set-top box remote control until the “Restart” message appears on your TV. Once your TV is off, wait 10 seconds before turning it back on.

Is the problem still occurring?

  • NO : problem fixed
  • YES: please unplug the cable from your TV and decoder. After a few seconds, plug it back in. Is the problem still occurring?
    • NO : problem fixed
    • YES: please connect using another HDMI cable to test the quality of your current cable.
      Is the problem still occurring?
      • NO : problem fixed
      • YES: please connect your TV to another device, such as a DVD player, and start playing a film.
        Can you hear the sound on your TV?
        • NO : the problem seems to come from your TV. Please contact the after-sales service.
        • YES: please organise a visit from a technician by calling 8002 8004, free of charge.

Do you still need help?

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.

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