The sound on my TV isn’t working properly. What should I do?
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TV
- If I switch from the LuxFibre or Luxdsl package to the BAMBOO package, do I have to exchange my TV decoder or decoders?
- I am a BAMBOO customer. If I add an additional decoder, will the commitment period start again?
- How long is the commitment period for the Entertain Me package?
- When can I add extra channels?
- When can I remove channels?
- How are bills calculated?
- Does the XS package offer access to all channels?
- I’ve signed up for the ‘50 hours of extra content recording’ option. Can I cancel this option if I’ve already used some of these hours to record shows?
- What is a VOD Pass?
- What’s the difference between VOD Pass and VOD?
- I’m a PostTV customer and my remote is broken or damaged. Is it possible to replace it?
- How do I update my decoder?
- My remote has stopped working. What should I do?
- How do I check the model of my decoder?
- How do I change decoders?
- How do I access a channel from the main menu?
- The sound on my TV isn’t working properly. What should I do?
- How do I install the PostTV Go app?
- Which operating systems is the PostTV Go app available on?
- I don’t have access to the apps on my PostTV decoder. Why is this?
- I can no longer access the PostTV Go app using the voucher received when subscribing to BAMBOO. What should I do?
- How do I add or remove TV channel packages?
- How can I access the PostTV apps?
- How can I add music clips to the LëtzMusek app?
- What is the ‘restart’ feature and how do I use it?
- How do I schedule a recording?
- How do I find/watch a recording?
- How do I delete a recording?
- Is it possible to record a programme after it has ended?
- I’ve recorded some TV shows with PostTV. How long will my recordings be saved?
- How do I see how many recording hours I have left?
- How do I add/remove my favourite channels?
- How do I use the Swipe function?
- I’ve forgotten my PostTV Go password. How can I find it?
- How many devices can the PostTV Go app be used on at the same time?
- Where can the PostTV Go app be used?
- Is the PostTV Go app available on Smart TV (without signing up to PostTV)?
- Where are VOD Passes available?
- How do I add or remove a VOD Pass?
The sound on my TV isn’t working properly. What should I do?
The problem is only affecting one channel:
- This is probably a temporary transmission problem, which is managed by the channel provider.
- However, you can call 8002 8004 free of charge for more information.
The problem is affecting multiple channels:
Please follow the procedure below:
- Press the ‘On/Off’ button on your decoder remote until the ‘Deep Sleep’ message is displayed on your TV. Once your TV is off, wait 10 seconds before turning it back on.
Is the problem still occurring?
- NO : problem fixed
- YES: please unplug the cable from your TV and decoder. After a few seconds, plug it back in. Is the problem still occurring?
- NO : problem fixed
- YES: please connect using another HDMI cable to test the quality of your current cable.
Is the problem still occurring?- NO : problem fixed
- YES: please connect your TV to another device, such as a DVD player, and start playing a film.
Can you hear the sound on your TV?- NO : the problem seems to come from your TV. Please contact the after-sales service.
- YES: please organise a visit from a technician by calling 8002 8004, free of charge.
Do you still need help?
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.