The sound on my TV isn’t working properly. What should I do?

Please follow these steps to carry out a few simple checks before contacting support:

1. Basic checks
Check the connections (HDMI, power supply), the volume on both the TV and the decoder, and try another channel.

2. Restart the devices
Turn off and unplug both the TV and the decoder for about 30 seconds, then turn them back on (starting with the TV).

3. Audio settings
Check the decoder audio settings (HDMI output, stereo, etc.) and make sure mute mode is disabled.

4. Cross test
Try another HDMI cable or port, or test the decoder on another TV.

5. If the issue persists
Contact the POST Customer Service at 8002 8004 (available 24/7).