The sound on my TV isn’t working properly. What should I do?
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TV
- I am a POP Internet + TV customer. If I add an additional decoder, will the commitment period start again?
- How long is the commitment period for the Entertain Me package?
- When can I add extra channels?
- When can I remove channels?
- How are bills calculated?
- Does the XS package offer access to all channels?
- I’ve signed up for the ‘50 hours of extra content recording’ option. Can I cancel this option if I’ve already used some of these hours to record shows?
- What is a VOD Pass?
- What’s the difference between VOD Pass and VOD?
- I’m a POP TV customer and my remote is broken or damaged. Is it possible to replace it?
- How do I update my decoder?
- My remote has stopped working. What should I do?
- How do I check the model of my decoder?
- How do I change decoders?
- How do I access a channel from the main menu?
- The sound on my TV isn’t working properly. What should I do?
- How do I install the POP TV Go app?
- Which operating systems is the PostTV Go app available on?
- I don’t have access to the apps on my POP TV decoder. Why is this?
- Which operating systems is the POP TV Go app available on?
- I can no longer access the POP TV Go app using the voucher received when subscribing to POP Internet + TV. What should I do?
- How do I add or remove TV channel packages?
- How can I access the POP TV apps?
- How can I add music clips to the LëtzMusek app?
- What is the ‘restart’ feature and how do I use it?
- How do I schedule a recording?
- How do I find/watch a recording?
- How do I delete a recording?
- Is it possible to record a programme after it has ended?
- I’ve recorded some TV shows with POP TV. How long are my recordings saved?
- How do I see how many recording hours I have left?
- How do I add/remove my favourite channels?
- I’ve forgotten my POP TV Go password. How can I find it?
- How many devices can the POP TV Go app be used on at the same time?
- Where can the POP TV Go app be used?
- Is the POP TV Go app available on Smart TV (without signing up to POP TV)?
- Where are VOD Passes available?
- How do I add or remove a VOD Pass?
The sound on my TV isn’t working properly. What should I do?
The problem is only affecting one channel:
This is probably a temporary transmission problem, which is managed by the channel provider.
However, you can call 8002 8004 free of charge for more information.
The problem is affecting multiple channels:
Please follow the procedure below:
- Press and hold the “On/Off” button on your set-top box remote control until the “Restart” message appears on your TV. Once your TV is off, wait 10 seconds before turning it back on.
Is the problem still occurring?
- NO : problem fixed
- YES: please unplug the cable from your TV and decoder. After a few seconds, plug it back in. Is the problem still occurring?
- NO : problem fixed
- YES: please connect using another HDMI cable to test the quality of your current cable.
Is the problem still occurring?- NO : problem fixed
- YES: please connect your TV to another device, such as a DVD player, and start playing a film.
Can you hear the sound on your TV?- NO : the problem seems to come from your TV. Please contact the after-sales service.
- YES: please organise a visit from a technician by calling 8002 8004, free of charge.
Do you still need help?
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.