Back to sections
TV
- How do I install the POP TV Go app?
- Where are VOD Passes available?
- Is the POP TV Go app available on Smart TV (without signing up to POP TV)?
- I am subscribed to the POP Internet + TV package. Will adding an additional TV set-top box extend or renew my contract commitment period?
- How do I add or remove TV channel packages?
- How long is the commitment period for the Entertain Me package?
- When can I add additional channels to my Entertain Me package?
- When can I remove channels from my Entertain Me package?
- How is billing calculated for the EntertainMe package?
- Does the XS package offer access to all channels?
- I have subscribed to the “50 additional hours of recording” option. Can I cancel it if I have already used part of the included recording hours to record programs?
- What is a VOD Pass?
- What’s the difference between VOD Pass and VOD?
- I no longer have access to the POP TV Go app with the voucher received when I subscribed to POP Internet + TV. What should I do?
- Where can the POP TV Go app be used?
- Where can I find my login credentials to access the POP TV Go application?
- Which operating systems is the POP TV Go app available on?
- How do I subscribe to a POP TV option (POP TV Gaming, POP TV Go on Smart TV, VOD Pass, etc.)?
- Can I use my smart TV (Google TV or Apple TV) as a decoder to access my TV services?
- What is the monthly price for an additional decoder?
- On how many devices can I use the POP TV Go app at the same time?
- I have a POP TV subscription with the Watch+ option, which includes a €5.99 VOD credit. If I don’t use it entirely, is the remaining balance carried over to the next month?
- How can I watch POP TV on my laptop or PC?
- Can I subscribe to POP TV without having an internet subscription with POST?
- Can I subscribe to a POP TV plan without a decoder, only for the POP TV Go app?
- How can I access my apps like Netflix or Amazon Prime on POP TV?
- How can I subscribe to POP TV Gaming?
- On which devices is the POP TV Gaming option available?
- Can multiple people play at the same time?
- Can I play from abroad?
- Is a controller required to play?
- Which controllers are compatible with POP TV Gaming?
- How do I connect my Bluetooth controller to my POP TV set-top box?
- When am I able to cancel my Sky subscribtion?
- What content is available on the POP TV Go app?
- How do I set the app language?
- What is the price of the POP TV Go option on Smart TVs?
- How do I subscribe to or unsubscribe from the POP TV Go option on a smart TV?
- Will I still be charged if I sign out of the POP TV Go app on my smart TV?
- Do smart TVs (Apple TV / Android TV / Google TV) count among the 5 devices allowed with POP TV Go?
- Can I use my POP TV Go subscription on multiple devices?
- How can I add music clips to the LëtzMusek app?
- How do I add or remove a VOD Pass?
- How can I access the POP TV apps?
- I don’t have access to apps on my POP TV decoder, why?
- I’m a POP TV customer and my remote is broken or damaged. Is it possible to replace it?
- How do I update my decoder?
- My remote has stopped working. What should I do?
- How do I check the model of my decoder?
- How do I change decoders?
- The sound on my TV isn’t working properly. What should I do?
- How do I reset my decoder ?
- LAN or Wi-Fi connection?
- Which operating systems is the PostTV Go app available on?
- Can I customize how channels are displayed on my POP TV interface?
- How can I check my available recording hours?
- How do I access a channel from the main menu?
- How do I find/watch a recording?
- Is it possible to record a programme after it has ended?
- I’ve recorded some TV shows with POP TV. How long are my recordings saved?
- How do I schedule a recording?
- How do I delete a recording?
- Where can I find the POP TV channel list?
- I forgot my POP TV parental code. What should I do?
Will I still be charged if I sign out of the POP TV Go app on my smart TV?
Yes. Signing out of the app does not cancel your subscription or stop billing.
To unsubscribe, you must do so through the MyTV menu on your POP TV decoder, just like any other option included in your offer.
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.