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TV
- How do I install the POP TV Go app?
- Where are VOD Passes available?
- Is the POP TV Go app available on Smart TV (without signing up to POP TV)?
- I am subscribed to the POP Internet + TV package. Will adding an additional TV set-top box extend or renew my contract commitment period?
- How do I add or remove TV channel packages?
- How long is the commitment period for the Entertain Me package?
- When can I add additional channels to my Entertain Me package?
- When can I remove channels from my Entertain Me package?
- How is billing calculated for the EntertainMe package?
- Does the XS package offer access to all channels?
- I have subscribed to the “50 additional hours of recording” option. Can I cancel it if I have already used part of the included recording hours to record programs?
- What is a VOD Pass?
- What’s the difference between VOD Pass and VOD?
- I no longer have access to the POP TV Go app with the voucher received when I subscribed to POP Internet + TV. What should I do?
- Where can the POP TV Go app be used?
- Where can I find my login credentials to access the POP TV Go application?
- Which operating systems is the POP TV Go app available on?
- How do I subscribe to a POP TV option (POP TV Gaming, POP TV Go on Smart TV, VOD Pass, etc.)?
- Can I use my smart TV (Google TV or Apple TV) as a decoder to access my TV services?
- What is the monthly price for an additional decoder?
- On how many devices can I use the POP TV Go app at the same time?
- I have a POP TV subscription with the Watch+ option, which includes a €5.99 VOD credit. If I don’t use it entirely, is the remaining balance carried over to the next month?
- How can I watch POP TV on my laptop or PC?
- Can I subscribe to POP TV without having an internet subscription with POST?
- Can I subscribe to a POP TV plan without a decoder, only for the POP TV Go app?
- How can I access my apps like Netflix or Amazon Prime on POP TV?
- How can I subscribe to POP TV Gaming?
- On which devices is the POP TV Gaming option available?
- Can multiple people play at the same time?
- Can I play from abroad?
- Is a controller required to play?
- Which controllers are compatible with POP TV Gaming?
- How do I connect my Bluetooth controller to my POP TV set-top box?
- When am I able to cancel my Sky subscribtion?
- What content is available on the POP TV Go app?
- How do I set the app language?
- What is the price of the POP TV Go option on Smart TVs?
- How do I subscribe to or unsubscribe from the POP TV Go option on a smart TV?
- Will I still be charged if I sign out of the POP TV Go app on my smart TV?
- Do smart TVs (Apple TV / Android TV / Google TV) count among the 5 devices allowed with POP TV Go?
- Can I use my POP TV Go subscription on multiple devices?
- How can I add music clips to the LëtzMusek app?
- How do I add or remove a VOD Pass?
- How can I access the POP TV apps?
- I don’t have access to apps on my POP TV decoder, why?
- I’m a POP TV customer and my remote is broken or damaged. Is it possible to replace it?
- How do I update my decoder?
- My remote has stopped working. What should I do?
- How do I check the model of my decoder?
- How do I change decoders?
- The sound on my TV isn’t working properly. What should I do?
- How do I reset my decoder ?
- LAN or Wi-Fi connection?
- Which operating systems is the PostTV Go app available on?
- Can I customize how channels are displayed on my POP TV interface?
- How can I check my available recording hours?
- How do I access a channel from the main menu?
- How do I find/watch a recording?
- Is it possible to record a programme after it has ended?
- I’ve recorded some TV shows with POP TV. How long are my recordings saved?
- How do I schedule a recording?
- How do I delete a recording?
- Where can I find the POP TV channel list?
- I forgot my POP TV parental code. What should I do?
How do I reset my decoder ?
For Android decoders:
Press and hold the "Power" button on the remote control for 5 seconds, then select "Restart" to reboot your decoder.
For Linux decoders:
Perform a reset by pressing the "Reset" button on the left side of the decoder 5 times in a row.
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.