Back to sections
Parcels
- What are the delivery times for parcels?
- Can I send my parcel express?
- What is PackUp?
- How do I register for PackUp?
- How much does it cost to use the PackUp service?
- I’m a PackUp client but my parcel hasn’t arrived. Why not?
- I ordered on Amazon and gave my PackUp address but the carrier didn’t deliver to my PackUp address. Why not?
- The e-commerce site I want to order from doesn’t deliver to Luxembourg. What should I do?
- I wanted to activate the PackUp Home service but was refused. Why?
- How long does it take to confirm my address?
- How do I return a parcel at a PackUp station?
- How do I write a PackUp address?
- Do I have to be a PackUp customer to return a parcel at a PackUp station?
- Where can I find a PackUp station?
- What is PackUp Home?
- For which formats is PackUp Home available?
- Where can I choose to have items sent by PackUp Home left?
- Can I choose more than one delivery location with PackUp Home?
- What should a delivery location be like?
- I can’t complete my PackUp Home registration. What’s happened?
- Who takes care of delivering items with PackUp Home?
- Can I use PackUp with any e-commerce website?
- What is the maximum weight for a PackUp shipment?
- What are the maximum dimensions of a PackUp item?
- My item doesn’t fit within the maximum dimensions allowed. What happens to it?
- Which items are excluded from the PackUp Import service?
- Can POST Courrier refuse items?
- How long can a parcel be kept at a PackUp Point?
- What is meant by “dangerous goods”?
- What are the risks when dangerous goods are transported by air?
- Are dangerous goods accepted for transport by air?
- Can lithium batteries be sent?
- How many lithium batteries can be sent per consignment?
- What are the sender’s responsibilities?
- What are the general instructions for packaging?
- What signage and labelling are mandatory when goods are sent?
- Why might a shipment be refused?
- Can dangerous goods be carried by any means of transport?
- Are there any instructions for packing dangerous goods?
How do I return a parcel at a PackUp station?
Parcels can only be dropped off at a PackUp 24/24 station if they meet the criteria below. All other return parcels must be registered at a POST office.
Parcels with a prepaid return label bearing the words Cycleon, ERS or Amazon retour
Maximum dimensions: 750 x 440 x 610 mm
Maximum weight: 30 kg
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, Monday to Friday from 8.00 am to 5.00 pm.