How can we help you?
Bank account
Choose a topic below and find the answer to your question.
Packs eboo
- How much does it cost to open a current account?
- I’m under 18. Can I subscribe to an eboo package?
- What documents do I need in order to subscribe to an eboo package?
- I want to open a joint account with my partner: can I get an eboo package with, for example two debit cards or two credit cards?
- Is there a minimum contract period when I subscribe to an eboo package?
- How do I close my current account?
Apple Pay
- When can I use Apple Pay?
- Can I use Apple Pay abroad?
- What is the maximum payment amount permitted with Apple Pay?
- Do the benefits and guarantees that come with my card still apply when I use Apple Pay?
- I carried out a transaction in a store and the payment terminal indicated that the payment had been declined, but I can see payment confirmation in my Apple Pay app. Did the transaction go through?
- Which devices are compatible with Apple Pay?
- How do I get Apple Pay?
- Are there added fees linked to Apple Pay?
- Which payment cards can I use with Apple Pay?
- After activating Apple Pay can I use my card as usual?
- Can I pay with Apple Pay without an internet connection or during a call?
- Can I add several cards to Apple Pay?
- Can I add the same card to my Apple Pay Wallet on various devices?
- How do I delete a card from my Apple Pay Wallet?
- Does deleting a card in the Apple Pay Wallet on one device remove it from the Apple Pay Wallets on my other devices?
- Can I add a card to the Apple Pay Wallet on my device if I’ve previously deleted it?
- When I add my card to the Apple Pay Wallet, I’m asked to validate my card via an activation code received by text, but I never received the text. What should I do?
- When I add my card to the Apple Pay Wallet, I’m asked to validate my card via eboo. What should I do?
- When I add my card to the Apple Pay Wallet, I see the error message ‘impossible to add card’. What should I do?
- Is Apple Pay secure?
- Is my bank card number saved and visible on my iPhone, iPad, Apple Watch or Mac?
- What should I do if my device is lost or stolen?
- What should I do if the card I use with Apple Pay is lost or stolen?
- What precautions should I take if I want to discard my device?
- What happens if I unpair my iPhone and my Apple Watch?
Google Pay
- When can i use Google Pay?
- Can I use Google Pay abroad?
- What is the maximum payment amount permitted with GooglePay?
- Do the benefits and guarantees that come with my card still apply when I use Google Pay?
- I carried out a transaction in a store and the payment terminal indicated that the payment had been declined, but I can see payment confirmation in my Google Pay app. Did the transaction go through?
- Which devices are compatible with Google Pay?
- How do I get Google Pay?
- Are there added fees linked to Google Pay?
- Which payment cards can I use with Google Pay?
- After activating Google Pay can I use my card as usual?
- Can I pay with Google Pay without an internet connection or during a call?
- Can I add several cards to Google Pay?
- Can I add the same card to my Google Pay Wallet on various devices?
- How do I delete a card from my Google Pay Wallet?
- Does deleting a card in the Google Pay Wallet on one device remove it from the Google Pay Wallets on my other devices?
- When I add my card to the Google Pay Wallet, I’m asked to validate my card via an activation code received by text, but I never received the text. What should I do?
- When I add my card to the Google Pay Wallet, I’m asked to validate my card via eboo. What should I do?
- Can I use Google Pay on my Apple device (iPhone/iPad)
Smartwatch Garmin or Fitbit
- When I add my card to Fitbit Pay or Garmin Pay, I see the error message ‘impossible to add card’. What should I do?
- When I activate my card tin Fitbit Pay or Garmin Pay, I’m asked to validate my card via an activation code received by text, but I never received the text. What should I do?
- Can I add a card to the Fitbit or Garmin Pay Wallet on my device if I’ve previously deleted it?
- Are there added fees linked to Fitbit Pay or Garmin Pay?
- How do I get Fitbit Pay or Garmin Pay?
- Which payment cards can I use with Fitbit Pay and Garmin Pay?
- After activating my card in Fitbit Pay or Garmin Pay can I use my card as usual?
- Can I add the same card in the virtual wallet of various devices?
- How do I delete a card from my Fitbit Pay or Garmin Pay wallet?
- Which devices are compatible with Fitbit Pay and Garmin Pay?
- Does deleting a card in Fitbit Pay or Garmin Pay wallet apply to other virtual wallets where my card is registered?
Banking transition
- Am I obliged to accept the transition to POST?
- Over what period will this transition take place?
- What financial services are offered by POST?
- Who can provide me with information on the POST offer and the procedures?
- How to open a business account with POST?
- Where to open my account?
- Should I wait for the formal letter of termination from ING before opening an account with POST?
- What happens with my private account at ING?
- Does POST accept small structures, subsidiaries or independents?
- Does POST accept companies in the process of being created?
- How long does it take to have my POST account?
- Will my account number (IBAN) change?
- What happens to my automatic withdrawals and transfers?
- How long does it take to receive my new Visa card(s)?
- What are the insurances with Visa cards for professionals at POST?
- Can I reuse my LuxTrust certificates?
- How long does it take to have my eBanking access (eboo or MultiLine)?
- Will my ING accounts and products not be closed unexpectedly?
- Who can I contact in case of a problem during the transition?
- Do you offer a special welcome offer for ING customers?
- What are the professional packs that POST offers?
- Are there any additional fees?
- What are the transfer fees?
- What bank cards do you offer?
- Do you offer financing solutions tailored to the needs of businesses?
- Is it possible to have a dedicated support for my company?
- I am not an ING client concerned by the closure of accounts, can I also benefit from the 12 months offered?
Rent guarantee
- How do I obtain a rental guarantee?
- What happens after submitting the application?
- How do I make a claim on a rental guarantee?
- What happens if the landlord makes a claim on the rental guarantee?
- When is the rental guarantee returned?
- Can I apply for a rental guarantee if I haven’t moved to Luxembourg yet?
- What is the purpose of a rental guarantee for the landlord?
- What amount can be requested from the tenant?
- How do I receive the rental guarantee?
- How do I activate the guarantee if there is a problem?
- What documents do I need to provide to use the rental guarantee?
- Do I need to justify the use of the guarantee?
- Does the rental guarantee cover unpaid rent?