What should I do if my device is lost or stolen?
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Apple Pay
- When can I use Apple Pay?
- Can I use Apple Pay abroad?
- Can I use Apple Pay with my V PAY outside the countries where it is usually accepted?
- What is the maximum payment amount permitted with Apple Pay?
- Do the benefits and guarantees that come with my card still apply when I use Apple Pay?
- I carried out a transaction in a store and the payment terminal indicated that the payment had been declined, but I can see payment confirmation in my Apple Pay app. Did the transaction go through?
- Which devices are compatible with Apple Pay?
- How do I get Apple Pay?
- Are there added fees linked to Apple Pay?
- Which payment cards can I use with Apple Pay?
- After activating Apple Pay can I use my card as usual?
- Can I pay with Apple Pay without an internet connection or during a call?
- Can I add several cards to Apple Pay?
- Can I add the same card to my Apple Pay Wallet on various devices?
- How do I delete a card from my Apple Pay Wallet?
- Does deleting a card in the Apple Pay Wallet on one device remove it from the Apple Pay Wallets on my other devices?
- Can I add a card to the Apple Pay Wallet on my device if I’ve previously deleted it?
- When I add my card to the Apple Pay Wallet, I’m asked to validate my card via an activation code received by text, but I never received the text. What should I do?
- When I add my card to the Apple Pay Wallet, I’m asked to validate my card via eboo. What should I do?
- When I add my card to the Apple Pay Wallet, I see the error message ‘impossible to add card’. What should I do?
- When I add my card to the Apple Pay Wallet, I see the error message 'this card cannot be used with Apple Pay'. What should I do ?
- Is Apple Pay secure?
- Is my bank card number saved and visible on my iPhone, iPad, Apple Watch or Mac?
- What should I do if my device is lost or stolen?
- What should I do if the card I use with Apple Pay is lost or stolen?
- What precautions should I take if I want to discard my device?
- What happens if I unpair my iPhone and my Apple Watch?
What should I do if my device is lost or stolen?
If you’ve lost your device or had it stolen, go to icloud.
The ‘Find my iPhone’ feature (lost mode and erase iPhone) allows you to delete all the cards saved in the Apple Pay Wallet on that device.
Your cards will be deleted from the device’s Apple Pay Wallet even if it’s not connected to the internet (over Wi-Fi or mobile data). This does not block your physical cards, though, since these have not been compromised by the loss of your device.
If you’re unable to take these steps, call 8002 8004 from within Luxembourg or +352 2424 8004 from abroad and we will be able to delete your virtual card for you.
Do you still need help?
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, Monday to Friday from 8.00 am to 6.00 pm.