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What should I do if my device is lost or stolen?

If you’ve lost your device or had it stolen, go to icloud.
The ‘Find my iPhone’ feature (lost mode and erase iPhone) allows you to delete all the cards saved in the Apple Pay Wallet on that device.

Your cards will be deleted from the device’s Apple Pay Wallet even if it’s not connected to the internet (over Wi-Fi or mobile data). This does not block your physical cards, though, since these have not been compromised by the loss of your device.

If you’re unable to take these steps, call 8002 8004 from within Luxembourg or +352 2424 8004 from abroad and we will be able to delete your virtual card for you.

Do you still need help?

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, Monday to Friday from 8.00 am to 6.00 pm.

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