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What should I do if my device is lost or stolen?


When you add a credit card or prepaid card to Fitbit Pay or Garmin Pay, the card information is never stored on your smartwatch or bracelet. In addition, when your connected watch or bracelet has left your wrist, no payment can be made without the 4-digit code of your connected watch or bracelet being entered beforehand.

If you've lost or stolen your smartwatch or band, you can delete any cards saved in the Fitbit Pay or Garmin Pay virtual wallet from the Fitbit or Garmin Connect app on your phone or tablet.

This does not block your physical cards, though, since these have not been compromised by the loss of your device.

If you’re unable to take these steps, call 8002 8004 from within Luxembourg or +352 2424 8004 from abroad and we will be able to delete your virtual card for you.

Do you still need help?

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, Monday to Friday from 8.00 am to 6.00 pm.

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