I can no longer access the PostTV Go app using the voucher received when subscribing to BAMBOO. What should I do?
TV
- If I switch from the LuxFibre or Luxdsl package to the BAMBOO package, do I have to exchange my TV decoder or decoders?
- I am a BAMBOO customer. If I add an additional decoder, will the commitment period start again?
- How long is the commitment period for the Entertain Me package?
- When can I add extra channels?
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- How are bills calculated?
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- I’ve signed up for the ‘50 hours of extra content recording’ option. Can I cancel this option if I’ve already used some of these hours to record shows?
- What is a VOD Pass?
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- I’m a PostTV customer and my remote is broken or damaged. Is it possible to replace it?
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- How do I access a channel from the main menu?
- The sound on my TV isn’t working properly. What should I do?
- How do I install the PostTV Go app?
- Which operating systems is the PostTV Go app available on?
- I don’t have access to the apps on my PostTV decoder. Why is this?
- I can no longer access the PostTV Go app using the voucher received when subscribing to BAMBOO. What should I do?
- How do I add or remove TV channel packages?
- How can I access the PostTV apps?
- How can I add music clips to the LëtzMusek app?
- What is the ‘restart’ feature and how do I use it?
- How do I schedule a recording?
- How do I find/watch a recording?
- How do I delete a recording?
- Is it possible to record a programme after it has ended?
- I’ve recorded some TV shows with PostTV. How long will my recordings be saved?
- How do I see how many recording hours I have left?
- How do I add/remove my favourite channels?
- How do I use the Swipe function?
- I’ve forgotten my PostTV Go password. How can I find it?
- How many devices can the PostTV Go app be used on at the same time?
- Where can the PostTV Go app be used?
- Is the PostTV Go app available on Smart TV (without signing up to PostTV)?
- Where are VOD Passes available?
- How do I add or remove a VOD Pass?
I can no longer access the PostTV Go app using the voucher received when subscribing to BAMBOO. What should I do?
When you subscribed to BAMBOO with TV, you received a voucher giving you free access to PostTV Go for a period of 2 months. After this period, the identifiers given on the voucher are no longer valid. It is therefore necessary to use your PostTV identifiers to continue enjoying PostTV Go.
Please follow the instructions below to retrieve your PostTV identifiers:
When you subscribed, you received a document with the following identifiers: "Service number" and "Activation code". These identifiers will allow you to access your PostTV Go account.
Can't find the document? Your identifiers are also available in the interface of your PostTV decoder. Please follow these instructions to find them:
- Switch on your decoder
- Go to the “SETTINGS” menu
- Select the “Subscription details” tile
- Your login details are shown in yellow
If you still can’t find your login details, please contact one of our advisors free of charge on 8002 8004.
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Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.