Phones
- What is Mobile Buyback?
- Who is Mobile Buyback for?
- How is the trade-in value of my smartphone determined?
- How will I be paid for my smartphone?
- What happens if I do not agree with my smartphone’s valuation?
- What does POST do with my old smartphone?
- Which handsets can be traded in?
- Does POST accept damaged or broken mobiles?
- Do I need to send accessories with my smartphone?
- Can I trade in more than one handset?
- What do I need to do before selling my smartphone?
- I’ve signed the Buyback Quotation in a shop, what should I do?
- What happens to my data?
- What happens if I leave my SIM card in my smartphone by accident?
- Who is Recommerce?
- What types of products are eligible for resale?
- Does my phone need to have a minimum value to be eligible for trade-in?
- What are the steps to sell my device?
- What are the requirements regarding the condition of the device?
- How do I send my device?
- Do I have to pay to send my phone?
- What happens after I send my phone?
- My device is protected by a passcode. Do I need to unlock it before sending it?
- What happens if I make a mistake about my smartphone model or its condition?
- How is the trade-in value calculated?
- How and when will I be paid?
- Who should I contact if there is a problem with the trade-in of my phone?
- Is assistance available to back up or delete personal data?
What is the “Find my iPhone” feature for?
“Find my iPhone” is an Apple feature and service for locating smartphones and protecting owners from misuse of their content in the event of theft.
The “Find my iPhone” feature is linked to the user’s Apple ID.
If the feature is activated then, in the event of loss or theft, no private data stored on the phone can be accessed by anyone other than the account holder. No reset will be possible without first logging in with the Apple ID. Even in the event of a “forced” reset, authentication will be required when the phone starts back up.
Important information in case your phone is broken:
The “Find my iPhone” feature’s security was enhanced on 1 November 2016. Mobile phone operators, resellers and authorised repair centres are no longer able to deactivate it without the user’s Apple ID and password.
- If you take your phone to the POST customer service department, you must have deactivated the feature beforehand. No work or repair will be possible if you haven’t
- If your phone is unusable (e.g. if it can no longer be turned on or the screen is frozen), you can deactivate the feature directly on icloud website
What is the deactivation procedure?
- Click here to find the full procedure
- To check whether the “Find my iPhone” feature is activated, look for your phone’s IMEI and click here.
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.