I would like a new SIM card but I want to keep the same number. How do I do that?

If your device is lost or stolen, or if you need a SIM card in another format, you can choose to change your SIM card but keep the same phone number.

Just visit a POST outlet, bringing an identity document. Swapping cards is instantaneous and you can use your new card immediately.

Remember that the only person who can ask to swap a SIM card is the line holder. If you aren’t able to visit a POST outlet in person, you can ask somebody else to come on your behalf. Just make sure that you provide them with written permission in advance. 

Do you still need help?

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.

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