How do I check the box connection if it won’t connect to the internet?

Follow the instructions below to check the connection of your Data Box: 

1. Check that the power supply light on your box is permanently on. If not, plug it into a power outlet.
2. Access the web management page or the box app to check your network status.
3. If no SIM card is detected, turn the box off, unplug the adapter, reinsert the SIM card and try again.
4. Ensure that the PIN for your SIM card is deactivated.
   Enter the PIN via the interface to unlock the SIM card. Wait for the connection to be established and remain connected to the Wi-Fi. You can also call 8002 8004 free of charge to connect your box.
5. If no network is available, move the box to a suitable spot in the room to get a better signal (near the window, for example), then try again.

If you’ve tried all the suggested solutions and the problem persists, please contact one of our advisors free of charge on 8002 8004.