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Understanding your invoice
- How to read your Fixed B2C invoice?
- What are the changes to your Fixed B2C invoice?
- What are the changes to your Fixed B2B invoice?
- How to read your Fixed B2B invoice?
- Why is my subscription referring to “units” when they are shown as minutes on the invoice?
- I benefited from a promotion, but it was not applied or only partially applied. Why?
- Where can I check the remaining duration of a promotion linked to my subscription?
- If a third party pays my invoice on my behalf, which payment reference should they indicate?
- What are Premium SMS?
Why was my request to merge my bills refused?
Your request to merge bills may be postponed to the following month or declined under certain circumstances:
- If you have an ongoing order at the time of your request for bill merging, it will be automatically declined. You must wait until your order is fully processed before submitting a new request for merging.
- If you initiated a bill merging request but open a new order that is not finalized before the end of the current month, the merging of your bills will be postponed to the following month.
- In case you requested bill merging but are undergoing a debt collection process, you will not be able to proceed with merging until the outstanding bills are settled.