Why was my request to merge my bills refused?

Your request to merge bills may be postponed to the following month or declined under certain circumstances:

• If you have an ongoing order at the time of your request for bill merging, it will be automatically declined. You must wait until your order is fully processed before submitting a new request for merging.
• If you initiated a bill merging request but open a new order that is not finalized before the end of the current month, the merging of your bills will be postponed to the following month.
• In case you requested bill merging but are undergoing a debt collection process, you will not be able to proceed with merging until the outstanding bills are settled.