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Phones
- What is Mobile Buyback?
- Who is Mobile Buyback for?
- How is the trade-in value of my smartphone determined?
- How will I be paid for my smartphone?
- What happens if I do not agree with my smartphone’s valuation?
- What does POST do with my old smartphone?
- Which handsets can be traded in?
- Does POST accept damaged or broken mobiles?
- Do I need to send accessories with my smartphone?
- Can I trade in more than one handset?
- What do I need to do before selling my smartphone?
- I’ve signed the Buyback Quotation in a shop, what should I do?
- What happens to my data?
- What happens if I leave my SIM card in my smartphone by accident?
- Who is Recommerce?
- What types of products are eligible for resale?
- Does my phone need to have a minimum value to be eligible for trade-in?
- What are the steps to sell my device?
- What are the requirements regarding the condition of the device?
- How do I send my device?
- Do I have to pay to send my phone?
- What happens after I send my phone?
- My device is protected by a passcode. Do I need to unlock it before sending it?
- What happens if I make a mistake about my smartphone model or its condition?
- How is the trade-in value calculated?
- How and when will I be paid?
- Who should I contact if there is a problem with the trade-in of my phone?
- Is assistance available to back up or delete personal data?
Who is Recommerce?
Recommerce is a French company specializing in the refurbishment of electronic devices since 2009. Its business model is based on three key stages: purchasing used devices from individuals and businesses (€390 million paid back to consumers since its creation), refurbishing them in European workshops through a DEKRA-certified process (RecQ label, 60 quality checkpoints, more than 7 million devices processed), and reselling them on recommerce.com with a warranty and prices up to 70% lower than new products.
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.