What should you do if your internet connection is slow?

To begin with, we recommend that you carry out a speed test on your line. As speed can never be guaranteed with a WiFi-type wireless connection, please connect your computer to the router with an Ethernet cable.

To carry out a speedtest, go to either : 
-Go to www.speedtst.lu and then click on the ‘BEGIN TEST’ button. Wait until all the results are displayed (PING, DOWNLOAD SPEED, UPLOAD SPEED).

- On the HomePass application. 

If the results displayed match the speed of your Internet subscription. The speed problem does not seem to be due to your line, please check your computer equipment and settings.

If the results displayed do not match the speed of your Internet subscription. Please restart your router: disconnect the power supply from your Homebox for a few seconds and then reconnect it.
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Does the speed problem persist?

YES: Please contact one of our advisers free of charge on 8002 8004 so that we can analyse the problem in detail and find a solution as quickly as possible. 
NO: The problem has been solved.
Please note In the context of a 1GB line speed test, the equipment used may influence the results and may not reflect the actual speed of your line.