What should you do if your internet connection is slow?

If your Internet connection is slow, this may be due to several factors: a general issue, poor placement, connection via Wi-Fi, or cabling.

To determine whether your connection meets your subscription speed, you can perform a test on speedtest.lu.

Please note: the speed test result varies depending on the device you use. To accurately check whether your speed matches your subscription, please run the test using a device connected to your router via cable and not via Wi-Fi.

If the results do not match your Internet subscription speed, please restart your router: unplug the power supply of your Homebox for a few seconds, then plug it back in.

If the problem persists, you can contact our technical support free of charge, available 24/7 at 8002 8004.