Does a change of POP Internet subscription (upgrade or downgrade) during the commitment period involve fees (ETF)?
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POP Internet
- How do I find out the theoretical speed of my internet line?
- I subscribed to my Internet offer more than 24 months ago. Can I cancel the service at any time?
- How to know if I'm eligible for the benefits of POP Advantage?
- I've got a combined POP offer. How can I activate my POP Advantage benefits?
- Are upgrades possible on the WATCH and TALK services for a POP Internet subscription?
- If you switch from the BAMBOO offer to the POP Internet offer, are you required to exchange your TV decoder(s)?
- How do you install and configure your Homebox?
- My internet connection keeps cutting out. What should I do?
- What should you do if your internet connection is slow?
- Does a change of POP Internet subscription (upgrade or downgrade) linked to a new contract involve installation or activation costs?
- Does a change of POP Internet subscription (upgrade or downgrade) during the commitment period involve fees (ETF)?
- I am a customer of former POST offers, with a current promotion. Can I still take advantage of the promotion if I replace my subscriptions with the POP Internet offer?
- Where can I find my Homebox password?
- How to change the password of your WiFi?
- How to check the Software version and the status of your Homebox?
- How to update the Software/Firmware and Extenders?
- How to check the WAN Port IP address in the Homebox?
- How do you Factory Reset your Homebox?
- How to perform a Reboot of the Homebox?
- How to Backup your Homebox settings?
- How to check the status and logs of your landline services?
- How to configure a second SSID?
- What do the LED statuses on your Homebox mean?
- What to do with your AVM (FRITZ!Box…) equipment?
- How to configure IP-Range (DHCP), Port Forwarding (HomePass and Homebox), UPnP?
- How to configure Custom DNS -> DynDNS?
- What to do if I receive a notification "the Plume network is disconnected"?
- How to create a VPN?
- How to manage Sonos equipment?
- What is the Homebox password notification service?
- How do you register a DECT Phone on your Homebox?
- What is the cost of installing your POP Internet subscription?
- To which countries can you call with TALK+?
- Are communications included in the POP Internet S and POP Internet M subscriptions?
- What technologies are POP Internet landline services based on?
- Is it possible to have additional landline telephony in your POP Internet S or M subscription?
- I no longer receive calls. What to do?
- What services are available with my landline?
Does a change of POP Internet subscription (upgrade or downgrade) during the commitment period involve fees (ETF)?
A migration to a POP Internet subscription with a higher monthly rate does not incur fees (called ETF). However, a migration to a POP Internet subscription with a lower monthly rate may incur some fees, depending on the chosen offer and the duration of the commitment. For more information on our current offers, do not hesitate to contact our advisors at
8002 8004.
Do you still need help?
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.