What to do if I receive a notification "the Plume network is disconnected"?
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POP Internet
- How do I find out the theoretical speed of my internet line?
- I subscribed to my Internet offer more than 24 months ago. Can I cancel the service at any time?
- How to know if I'm eligible for the benefits of POP Advantage?
- I've got a combined POP offer. How can I activate my POP Advantage benefits?
- Are upgrades possible on the WATCH and TALK services for a POP Internet subscription?
- If you switch from the BAMBOO offer to the POP Internet offer, are you required to exchange your TV decoder(s)?
- How do you install and configure your Homebox?
- My internet connection keeps cutting out. What should I do?
- What should you do if your internet connection is slow?
- Does a change of POP Internet subscription (upgrade or downgrade) linked to a new contract involve installation or activation costs?
- Does a change of POP Internet subscription (upgrade or downgrade) during the commitment period involve fees (ETF)?
- I am a customer of former POST offers, with a current promotion. Can I still take advantage of the promotion if I replace my subscriptions with the POP Internet offer?
- Where can I find my Homebox password?
- How to change the password of your WiFi?
- How to check the Software version and the status of your Homebox?
- How to update the Software/Firmware and Extenders?
- How to check the WAN Port IP address in the Homebox?
- How do you Factory Reset your Homebox?
- How to perform a Reboot of the Homebox?
- How to Backup your Homebox settings?
- How to check the status and logs of your landline services?
- How to configure a second SSID?
- What do the LED statuses on your Homebox mean?
- What to do with your AVM (FRITZ!Box…) equipment?
- How to configure IP-Range (DHCP), Port Forwarding (HomePass and Homebox), UPnP?
- How to configure Custom DNS -> DynDNS?
- What to do if I receive a notification "the Plume network is disconnected"?
- How to create a VPN?
- How to manage Sonos equipment?
- What is the Homebox password notification service?
- How do you register a DECT Phone on your Homebox?
- What is the cost of installing your POP Internet subscription?
- To which countries can you call with TALK+?
- Are communications included in the POP Internet S and POP Internet M subscriptions?
- What technologies are POP Internet landline services based on?
- Is it possible to have additional landline telephony in your POP Internet S or M subscription?
- I no longer receive calls. What to do?
- What services are available with my landline?
What to do if I receive a notification "the Plume network is disconnected"?
Unplug your Homebox for at least 30 seconds.
- Unplug the 1st Extender and unplug everything connected to it via Ethernet.
- Reconnect the Homebox and the 1st Extender together and to the power.
- Wait until everything is properly connected and the LEDs indicate the Internet connection.
- Wait at least 2 minutes until the LEDs stop blinking.
- If the LEDs continue to blink, please call one of our advisors for free at 8002 8004, available 24/7, so they can diagnose the problem.
Do you still need help?
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.