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I can't make a Wi-Fi call. What should I do?

To use the Appels WiFi (WiFi Calling) service, you must carry out certain checks or take certain actions:

  • You must be subscribed to SCOUBIDO, 5G POWER or BusinessEurope
    You will not be able to use the Appels WiFi (WiFi Calling) service if you only have a Mobile Internet subscription (SCOUBIDO Mobile Internet or Data to Go) that does not include a Voice package.
     
  • You must have a compatible smartphone
     
  • You must be connected to a WiFi Calling-enabled router 
    Some iPv6 decoders do not support this function.
     
  • Activate the VoLTE setting
    You must activate the free Appels 4G (VoLTE) service to be able to take advantage of the Appels WiFi option.
     
  • Activate the WiFi Calling setting

Do you still need help?

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.

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