My Extenders' connection is poor. How can I improve it?

Please follow the steps below to improve your WiFi connection:

- If possible, connect the Extender directly to the router using an Ethernet cable

- If an Ethernet connection is not possible, reduce the distance between the Extender and the router or other Extenders

- Place the Extenders in open areas and away from metal objects and windows

- If you are using a FRITZ!Box, connect the Extenders (ERO1BEM PRO) to the FRITZ!Box using an Ethernet cable and disable the FRITZ!Box WiFi network to prevent interference between the two WiFi signals

If you would like to check the connection quality of your devices, download the Plume Home™ app for iOS or Android on your smartphone or tablet. Please use the account that was set up for you when you subscribed to POP Internet.