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Moving your POST services
- What is the most important information I should give you for my move?
- What precautions should be taken on the day of installation?
- Will I still be able to use the POST services at my old address after installing them at my new address?
- Why can’t I schedule an appointment directly when submitting my move request?
- Within what timeframe will the SMOOVE service contact me again?
- I’m moving house. What do I need to do for my mail to be forwarded to my new address?
- How long can I have my mail forwarded to a new address?
- When is the best time to submit my mail forwarding request before I move to a new address?
- What items can I have forwarded?
- I would like to extend my mail forwarding service. What steps do I need to take?
- I have a previous Internet offer and I am moving. Can I keep my current subscription or do I have to subscribe to a POP Internet offer?
- When I move, will there be any fees for activating or setting up my service (such as activation or installation costs)?
- I am moving and fiber is not available at my new address. Can I find a suitable offer for my Internet subscription?
I would like to suggest an improvement regarding a service. Where can I submit my suggestion?
You can submit your suggestions:
- by email at contact.telecom@post.lu
- by phone at 8002 8004
- via the contact form available here.
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.