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Understanding your invoice
- How to read your Fixed B2C invoice?
- What are the changes to your Fixed B2C invoice?
- What are the changes to your Fixed B2B invoice?
- How to read your Fixed B2B invoice?
- Why is my subscription referring to “units” when they are shown as minutes on the invoice?
- I benefited from a promotion, but it was not applied or only partially applied. Why?
- Where can I check the remaining duration of a promotion linked to my subscription?
- If a third party pays my invoice on my behalf, which payment reference should they indicate?
- What are Premium SMS?
I benefited from a promotion, but it was not applied or only partially applied. Why?
Promotions are applied on a pro-rata basis. For example, if a €20 discount is planned for a full month but your subscription started partway through the month, the discount will only be calculated for the remaining days of that month.
Do you have any other questions?
Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.