Why am I having trouble connecting my 4G Box to Wi-Fi?

Follow these steps to check your Wi-Fi connection and connect to your 4G Box correctly: 

  1. Check that the Wi-Fi light on your box is permanently on
  2. Check whether your phone/laptop/tablet is within range of the box
  3. Check that you’ve entered the right password, which can be found on the label on the back of the box
  4. If the problem continues, restart your box or restore it to its factory settings.

If you’ve tried all the suggested solutions and the problem persists, please contact one of our advisors free of charge on 8002 8004.

Do you still need help?

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.

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