NEW

Assur+

Protect your smartphone against damage, theft and breakdown with Assur+

Find out more about our packages

The Benefits

Rapid repairs

POST can help you in making your claim and replacing your smartphone on the same day

Guaranteed repairability

Up to €800 covered, depending on the smartphone’s repairability index

Compensation fees

Your phone can’t be repaired? Get up to 100% of the purchase price of the smartphone

Replacement phone

On the same day the claim is made in the event of loss or theft

No excess

€0 excess in the event of a claim

The 4 Assur+ Plans

Assur+ S

Assur+ M

Assur+ L

Assur+ XL

Garantie

Extended technical guarantee up to 6 years

Water damage

Violent robbery or burglary

Broken screen

Accidental loss or theft

Couverture

Up to €500 to cover repairs

Up to 100% of the purchase price of a replacement phone

Refunds in the event of fraudulent calls

0€

Up to €250

Up to €500

Services

Temporary phone in the event of repair

Technical support

By e-mail or phone

1 appointment with the POST Tech Corner

Customer support: available 24/7 in four languages

Interested in one of our plans?

How do I sign up to Assur+?

Choose your POP Mobile+ plan

5G mobile plans with national and European coverage and unlimited data from plan L
Choose your smartphone

Discover the latest state-of-the-art smartphone models
Subscribe to your Assur+ plan

Make an appointment either directly online or by paying a visit to your local Espace POST.

Sign up to Assur+ online with POP Mobile Make an appointment

How do I make a claim?

Has your smartphone been damaged or stolen but you don't know how to make a claim? Click on the button below to find out exactly how to do so.

Making a claim

Answers to your questions

No, it is not possible to sign up to the Assur+ option after you have purchased your phone. You must subscribe for this option at the time of purchase.

No, there is no excess to pay.

In the event of loss or theft, a replacement phone will be provided on the same day the claim is made.

Yes, the Assur+ option can only be taken out as part of a POP Mobile subscription.

There is no fixed commitment period for Assur+, but the option is tacitly renewed every month for a period of six years.

All the information you need to make a claim can be found at www.post.lu/assur-plus/claim.

Conditions

Download the Insurance General Terms and Conditions (FR)

Do you have any other questions?

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.

Or make an appointment in Espace POST:

Make an appointment

Espace POST

Find your closest Espace POST.

Find an Espace POST

Assur+, the insurance to protect your phone