The BAMBOO Pack immediately installed

Your new apartment is now fully wired! Choose the DO-IT-YOURSELF solution: make savings and install your TV + Internet + Landline package yourself at home immediately!

Why subscribe to BAMBOO?

TV

A lifetime guaranteed 4K decoder with innovative features to watch TV wherever and whenever you want.

Internet

Surf, share and download your files super fast with the ultra-high-speed internet connection up to 1 Gbit/s. The ideal formula to work from home!

Landline

Enjoy unlimited calls to more than 40 countries thanks to the TALK XL service.

The benefits of the DO-IT-YOURSELF solution

No activation fees, no waiting around!

Save €99 in activation fees and access telecom services without having to wait for the intervention of one of our technicians to come to your home.

How to become a BAMBOO customer ?

Order your subscription online.

  1. Find out which BAMBOO Packages are available at your address by using your connectivity number.

  2. Choose the BAMBOO Package that suits you best and opt for the DO-IT-YOURSELF solution.

  3. Have your equipment delivered to your home.

  4. Install your HomeServer/decoder and enjoy all of the telecom services!

Answers to your questions

Your connectivity number can be found on your distribution box.

 

You have three delivery options:

  1. Home delivery
  2. Delivery to your workplace
  3. Delivery to a PackUp station 

Simply indicate your chosen delivery location when ordering from our Customer Care department.

If you already have one of the following HomeServer models, you can continue to use it:

  • FRITZ!Box 7530
  • FRITZ!Box 7583
  • FRITZ!Box 7490

If you need a new HomeServer, you can obtain one from our Customer Care department when you place your order and have it delivered 

Don’t start the installation until you have received your SMS confirmation, as this is the only way to avoid disruption to your services.

  • Have you received confirmation by SMS? If so, you may begin with the installation.
  • If you haven’t received an SMS confirmation within 24 hours, please contact our toll-free assistance number on 8002 8004.

In these guides you will find the information you need to install your BAMBOO Package yourself.

HomeServer:

Decoder :

BAMBOO-related products

PostTV

Choose a generous TV package that fits your needs: practical features, an extensive VOD catalogue, hundreds of channels, sports packages, shows, series, and much more than just TV!

Discover PostTV

WIFI POWER

Looking for a reliable and secure internet connection throughout your home? Then check out WIFI POWER, the smart WiFi that adapts to your needs.

Discover WIFI POWER

Internet, landline and TV equipment

Check out our current HomeServer models, landline telephones and decoder.

Discover the equipment

VAT rate: 17% - VAT rate for television services: 3%

1. All subscriptions are subject to meeting technical criteria. The minimum commitment period for the BAMBOO offer is 24 months. If the customer terminates the service during the initial commitment period, the customer must pay the remaining monthly fees due until the end of this initial period. At the end of the initial commitment period, the contract is tacitly renewed from month to month, in accordance with the applicable General and Special Terms and Conditions of Sale.

2. The tariff applicable for the month in which the subscription commences is calculated pro rata in relation to the number of days remaining between the subscription date and the last day of the month concerned. The tariff applicable for the month in which termination occurs is calculated pro rata in relation to the number of days remaining between the day on which the termination is processed pursuant to the deadlines specified in POST Telecom S.A.’s General Terms and Conditions of Sale, and the last day of the month concerned. Any fees charged for consumption are not part of the pro rata calculation.

3. Internet speed stated. The maximum speed and the speed usually available depend on a number of factors, including (but not limited to) the infrastructure serving the customer’s address and the internal cabling in the customer’s building. For more details about speed, please consult the Net Neutrality document. If a POST line already exists, the Customer can use the Speed Test to find the speed of their line. The applicable conditions of use are the Special Terms and Conditions of Sale for Fixed Internet Access Service.

4. The landline telephone service is provided exclusively over “Voice over IP” technology. If the customer has one or more of the devices listed below, the customer must themselves ensure that such devices are compatible with the Internet Access Service, depending on the offer selected, and must adapt these devices if necessary (fax/ATM terminal/alarm system). Telephone traffic generated over the telephone number linked to the BAMBOO connection will be directed exclusively through the telephone network and POST Luxembourg’s voice platforms.

5. Billing units: 60/60 seconds to the national landline network and 60/15 seconds to the national mobile network. The entirety of each new billing unit commenced will be charged.

6. Calls to national landline numbers: Unlimited national calls 24/7 from the POST landline network to all national landline numbers, except Internet traffic, special service numbers and faxes. Evening and weekend calls to national mobile numbers: Unlimited calls Monday to Friday between 7 p.m. and 8 a.m., and all day on weekends and legal public holidays.

7. Calls to national landline and mobile numbers: Unlimited national calls 24/7 from the POST landline network to all national landline and mobile numbers, except Internet traffic, special service numbers and faxes. Calls to landline and mobile numbers from zone 1: Unlimited national calls 24/7 from the POST landline network to all landline and mobile numbers from zone 1, except Internet traffic, special service numbers and faxes.

8. Zone 1 includes the following countries and territories: Alaska, Andorra, Aruba, Austria, Azores, Barbados, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Guadeloupe, Hawaii, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Netherlands Antilles, Norway, Poland, Portugal, Réunion, Romania, Saint Pierre and Miquelon, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (including Channel Islands; excluding NCFA numbers), United States of America, Vatican City, Wallis and Futuna. For the rates without a BAMBOO subscription, please refer to the Landline Telephony section for the fees applicable outside of the fixed-rate consumption included in the Rate Plan

9. The options are subscribed to for a minimum period of one month, renewed tacitly until the next end date of the contract. However, the customer may request termination of some or all of the options subscribed without needing to specify a reason. Termination of an option shall be effective within 24 hours of POST Telecom S.A. receiving such a request via the mobile application or any other electronic distance selling means, or by way of a termination letter sent by the customer by registered mail with acknowledgement of receipt (courrier recommandé avec accusé de réception) to POST Telecom S.A., 1 rue Bian, L-1235 Luxembourg.

10. The cost of the TALK XL service is €14/month (incl. VAT), with applied discounts of €7/month (incl. VAT) for BAMBOO M, €9/month (incl. VAT) for BAMBOO L and €14/month (incl. VAT) for BAMBOO XL.

11. Maximum 6 decoders: 1 decoder included in the basic offer, with up to 5 decoders to be added as an option. Certain add-ons are subject to a 12-month commitment.

12. The list of channels compatible with these services is available here.

13. The VOD included is reduced by a maximum of €5.99/month (incl. VAT).

14. 4K (or Ultra High Definition) is only available with compatible N7900 decoders. A UHD TV is required to access 4K-resolution content. Certain 4K-resolution content may be subject to technical requirements, such as fibre-optic Internet access. A BAMBOO L or XL subscription is required to enjoy channels in 4K quality. BAMBOO S and M subscriptions can only access 4K through the VOD catalogue.

15. WATCH options come with a minimum subscription period of 24 months. All changes to a WATCH option will result in a renewed 24-month commitment to the BAMBOO subscription.

16. The cost of the WATCH XL service is €10/month (incl. VAT), with applied discounts of €4/month (incl. VAT) for BAMBOO L and €10/month (incl. VAT) for BAMBOO XL.

17. The options are subscribed to for a minimum period of one month, renewed tacitly until the next end date of the contract. However, the customer may request termination of some or all of the options subscribed without needing to specify a reason. Termination of an option shall be effective within 24 hours of POST Telecom S.A. receiving such a request via the mobile application or any other electronic distance selling means, or by way of a termination letter sent by the customer by registered mail with acknowledgement of receipt (courrier recommandé avec accusé de réception) to POST Telecom S.A., 1 rue Bian, L-1235 Luxembourg.

18. By default, the IP addressing will be: dynamic private IPv4 address and a range of dynamic IPv6 addresses. The dynamic public IPv4 address option includes: dynamic public IPv4 address and a range of dynamic IPv6 addresses. The static public IPv4 address option includes: static public IPv4 address and a range of static IPv6 addresses, as well as open SMTP output ports.

19. A maximum of 2 additional numbers are permitted, in example 3 numbers in total. 2 simultaneous communications are permitted.

20. Maximum 6 decoders: 1 decoder included in the basic offer, with up to 5 decoders able to be added as an option. Adding an extra PostTV decoder during the contract will result in a renewed 24-month commitment. The customer may return a decoder at anytime as long as they keep at least one (1) decoder active with the PostTV service. Fees arising from taking receipt of a damaged or incomplete decoder may be invoiced to the customer. Returning all decoders shall constitute termination of the service, and thus a change in the BAMBOO offer, to which the applicable contractual terms shall apply.

21. Offer reserved for new BAMBOO customers who do not yet have an internet connection at the address where they have their installation. This offer includes a 4G router and a SIM card with national mobile data traffic available free of charge to customers with a security deposit of €50 up until the installation date of BAMBOO. Customers must return all equipment at the POST Telecom shop in its original condition, including all accessories and the SIM card linked to the equipment no later than four months from the date ordered. If any of the items listed above is not returned, the security deposit will not be returned. Access to PostTV Go is reserved for customers who order BAMBOO with TV. POST Telecom grants customers a user’s right for personal, private, exclusive and non-transferable for a period of two months beginning from the date of first use. POST is not responsible for the proper functioning of the 4G router, which depends on outdoor and indoor coverage at the address of customers.

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.

POST Telecom shops

Find your closest POST Telecom shop.