Terms and conditions

1. All subscriptions are subject to technical eligibility. The minimum commitment term for the BAMBOO offer is 24 months. In the event of cancellation of the service by the client before the end of the initial commitment term, the client must pay the remainder of the period of service. At the end of the initial commitment term of 24 months, the contract will be automatically renewed from one month to the next. See the General and Special Terms and Conditions of Sale applicable.

2. The list of channels that are compatible with these services is available at www.tele.lu

3. Available on HD compatible TV.

4. The upstream and downstream transmission speeds indicated cannot be guaranteed and represent the maximum speeds. The maximum speed depends on the technical parameters of the network and your internal installation (wiring, equipment, PC configuration, etc.). The conditions of use applicable are the Special Terms and Conditions of Sale for Internet Service.

5. The landline service is provided via Voice over IP technology only. Clients are responsible for checking with their suppliers that equipment, such as fax machines, payment terminals/alarm systems, is compatible with IP. Le trafic téléphonique généré sur le numéro de téléphone lié à la connexion BAMBOO sera acheminé exclusivement via le réseau téléphonique et les plateformes Voix de POST Luxembourg.

6. Included national calls 24/7 from POST landline networks to national landline numbers, does not include Internet traffic, special numbers or fax.

7. Included calls from Monday to Friday between 7 p.m. and 8 a.m., and all day at the weekend and on official holidays, for calls from POST landline networks to all national mobile numbers, does not include Internet traffic, special numbers or fax.

8. Billing rate: 60/60 to national landline networks and 60/15 to national mobile networks. A billing period that has already begun will be regarded as a full period. Zone 1 includes the following countries and territories: Alaska, Andorra, Austria, the Azores, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hawaii, Hungary, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (including the Channel Islands, excluding NCFA numbers), United States of America, the Vatican. For rates outside the BAMBOO subscription, please refer to the Landline section that does not come under the flat-rate use included in the Rate Plan.