1. Calls/SMS included. Limited to 1,000 units for the SCOUBIDO mini plan (domestic) and SCOUBIDO XS plan (domestic and Europe). Limited to 3,000 units for the SCOUBIDO S to L plans (domestic and Europe). Unlimited for the XL plan (domestic and Europe). Unlimited for the SCOUBIDO MAXI plan (domestic, Europe, USA, Canada, China, and from the POST mobile network to more than 60 destinations in the Rest of the World). Please refer to legal note 7 for the list of these 60 destinations. For the SCOUBIDO mini to L plans, up to 5,000 MMS to mobile numbers in Luxembourg from the POST mobile network or while roaming in Europe (SCOUBIDO mini: domestic only). For the SCOUBIDO XL plan, send unlimited MMS domestically and in Europe; for SCOUBIDO MAXI, send unlimited MMS domestically and in Europe, USA, Canada and China.

2. Domestic calls: calls from the POST mobile network to a landline or mobile number on a domestic network, or checking voicemail, excluding special numbers, calls to VoIP numbers, as well as data, fax and video calls. National SMS: SMS from the POST mobile network to a mobile on a domestic network, excluding premium SMS. 1 unit = 1 SMS = 1 minute of call time. National MMS: MMS from the POST mobile network to a mobile on a domestic network, excluding special numbers. SMS and MMS: when an SMS or MMS is sent to more than one recipient, the SMS or MMS will be charged for each recipient. The maximum size of an MMS is technically limited to 200 KB. Receiving SMS and MMS: it is free to receive SMS and MMS on the POST mobile network.

3. To and from Europe: calls from the POST mobile network to a landline or mobile number in Europe, incoming calls from a network in Europe, outgoing calls from a European country to a fixed or mobile number on a European network, outgoing calls from a European country to a voicemail consultation number. Excluding special numbers, calls to VoIP numbers, as well as data, fax and video calls. The term “Europe” refers to zone 1 on the list shown in the appendix, and the term “European” to a zone 1 country on this list. Units used to and from Europe are deducted from plans in the order that POST Telecom S.A. processes billing data sent by foreign operators. This will depend on the technical constraints inherent to the billing system and the dates on which this data is received; POST Telecom S.A. cannot guarantee that this order will match the chronological order of communications. SMS are generally free to receive on a foreign mobile network. However, some operators do charge a reception fee, which will be passed on to the customer. Additional charges will be made for packet switching or circuit switching data communications when receiving MMS from a foreign mobile network (roaming tariffs and agreements available online).

4. Internet traffic – domestic and Europe (USA for SCOUBIDO MAXI): packet switching data communications from the POST mobile network and in Europe, excluding special numbers and premium SMS, calls to VoIP numbers, as well as data, fax and video calls. 1 MB = 1024 KB. Internet traffic in Europe blocked for SCOUBIDO mini. Various factors may affect the speed. More information on speeds can be found in the following document: Net Neutrality. Speed may be slowed and connection suspended for excess usage, according to the description provided in the Overuse Prevention section of the rate plan

5. SCOUBIDO XS, S, M, L: data traffic domestically and in Europe (limited to 2.44 GB in Europe, in line with European regulations), for using the following applications: Facebook, Instagram, WhatsApp, Viber, Messenger, Netflix, Apple Music, PostTV Go, RTL, Eldoradio, 5' minutes, Spotify, Snapchat, Twitter, Pinterest, Deezer, Google Play Music, YouTube, Amazon Prime Video, Twitch. SCOUBIDO mini: data traffic domestic only. Beyond the traffic that is free with Streaming & Social, traffic will be deducted from the data volume included in the contract. Itemised charges will apply beyond the volume included in the package. The list of applications is subject to change. The tariff applicable for the month of subscription is calculated pro rata based on the number of days remaining between the subscription date and the last day of the month in question. The tariff applicable for the month of termination is calculated in proportion to the number of days remaining between the termination processing date, based on the time specified in the General Terms and Conditions of Sale/Special Terms and Conditions for Mobile Phones, and the last day of the month in question. 

6. To and from the United States, Canada and China: calls/SMS/MMS from the POST mobile network to a landline or mobile number in the United States, Canada or China, incoming calls from a network in these States/countries, outgoing calls/SMS/MMS from the United States, Canada and China to a landline or mobile number anywhere in the world, outgoing calls from the United States, Canada and China to the voicemail consultation number. Excluding special numbers, calls to VoIP numbers, as well as data, fax and video calls.

7. The 60 destinations are: 
Europe (non EU/EFTA): Albania, Andorra, Bosnia-Herzegovina, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Ukraine 
Central and South America: Argentina, Bahamas, Bermuda, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Easter Island, Mexico, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela 
Asia Pacific: Australia, Bangladesh, Cambodia, Christmas Island, Guam, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Laos, Macao, Malaysia, New Zealand, Russia, Singapore, South Korea, Taiwan, Tasmania, Thailand, Vietnam
Africa: Algeria, Cape Verde, Morocco, Tunisia, South Africa
Middle East: Egypt, Iran, Kuwait, Lebanon, Oman, Palestinian Territories, Qatar, Pakistan, Saudi Arabia, Turkey, United Arab Emirates.

8. Data traffic in Canada and China: packet switching data communications excluding special numbers and premium SMS, calls to VoIP numbers, as well as data, fax and video calls. 1 MB = 1024 KB

9. Options are subscribed for a tacitly renewable period of one month until the next contract expiry date (except for the ExtraVolume and Phone options). 

10. Customers may ask to terminate the Garantie+ option without giving any reason by sending a registered letter with acknowledgement of receipt to POST Telecom S.A., 1 rue Emile Bian, L-1235 Luxembourg. Termination of the Garantie+ option will be effective only at the end of the month in which POST Telecom S.A. receives the termination letter sent by the client. See special terms and conditions applicable to Garantie+. 

11. The Blocked Plan option can be taken to automatically block all communications of the same type as those included in the plan, over and above the volume included in the selected pricing arrangement. Usage is blocked at the threshold shown for that calendar month. The ExtraVolume option for adding extra data volume during the current month is blocked by default with a Blocked Plan option. Customers wishing to add an ExtraVolume option must first cancel their Blocked Plan option. Options are subscribed for a tacitly renewable period of one month until the next contract expiry date. However, customers may ask to terminate some or all of the options taken without giving any reason by sending a registered letter with acknowledgement of receipt to POST Telecom S.A., 1 rue Emile Bian, L-1235 Luxembourg. Termination of an option will be effective only at the end of the month in which POST Telecom S.A. receives the termination letter sent by the client.

12. ExtraVolume: allows customers to add domestic and European Mobile Internet volume (also USA with SCOUBIDO MAXI) after using the Mobile Internet volume included in the pricing arrangement. The volume allocated by virtue of the ExtraVolume product must be used within the period that starts on the subscription date and ends on the last day of the calendar month during which it was subscribed to; any remainder not used during this period may not be carried over. The price of the ExtraVolume product is payable in full at the time of subscription, regardless of the actual number of days remaining until the end of the calendar month. 

13. Customers may subscribe to an option by sending an SMS to 64000 or visiting MyPost, which also allows them to track their usage. Clients may subscribe to more than one option at a time (e.g. Mobile Internet USA/Canada + Calls & SMS USA/Canada). With the MAXI plan, Around the World options are used first. Customers are notified by SMS when they subscribe to options and for tracking their usage (100%). Options not compatible with the SCOUBIDO mini plan (except E1, E2 and E3). Around the World options billing rate: Data per KB – Calls: per second (1"/1")

14. Zone 2 covers the following: Afghanistan, Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bosnia-Herzegovina, Brazil, Brunei, Burma, Cambodia, Canada, Cape Verde, Chile, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Ghana, Guatemala, Honduras, Hong Kong, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Laos, Macao, Malaysia, Mali, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, New Zealand, Nicaragua, Nigeria, North Macedonia, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vietnam. 

15. eSIM sale price: €5.
The QR-code can only be scanned once. If the eSIM profile needs activating again, a new QR-code will be required. List of eSIM-compatible phones available here.

16. Blacknut is a multi-platform unlimited gaming service. In the event of one of the Blacknut options or a POST package that includes a Blacknut option being cancelled, the Blacknut account will also be cancelled. Games saved through the Blacknut account are saved for six months. If customers sign up to Blacknut again during this period, either via POST Telecom or by any other means, they may retrieve their saved games provided that they keep the same username. The service is subject to Blacknut’s terms of use.

17. Maximum speed theoretically achievable with 5G technology. The actual speed depends on several factors such as network availability and the settings of the device used. More information in the Net Neutrality Document.

* Promotion available to all new or existing customers signing up to a SCOUBIDO plan, with or without mobile, over 12 or 24 months, between July 01 and August 31st, 2021. The promotion only concerns the price of the plan, no options is not included. The value of the subscription will not be deductible on a mobile or accessory. The promotion cannot be combined with other current promotions.

** From July 5th to August 31st, 2021 all new or existing customers signing up with a SCOUBIDO or 5G POWER package combined with the purchase of an Samsung Galaxy S21, S21+ or S21 Ultra, get one-off discount of €100 incl. VAT. The promotion is for the price of the phone only, no accessories are included. The value of the discount will not be deductible on a subscription or accessory. The promotion cannot be combined with other current promotions. In the limit of the available stock.

*** From July 5th to August 31st, 2021 all new or existing customers signing up with a SCOUBIDO or 5G POWER package combined with the purchase of an OPPO Find X3, get one-off discount of €100 incl. VAT. The promotion is for the price of the phone only, no accessories are included. The value of the discount will not be deductible on a subscription or accessory. The promotion cannot be combined with other current promotions. In the limit of the available stock.

**** From July 5 to August 31, 2021 for all new or existing customers, get Samsung Galaxy Buds for €99 instead of €139 when purchasing a Samsung Galaxy Smartphone combined with a SCOUBIDO or 5G POWER plan. The promotion relates to the price of the accessory only. The promotion cannot be combined with other current promotions. In the limit of the available stock.

1. Calls, SMS and MMS Europe to Europe: Calls, SMS, MMS from a European country to a landline or mobile number in a European country (including the 4G and/or 5G mobile network depending on availability and compatibility with your handset), voicemail consultation, calls to VoIP numbers and data. Excluding special numbers, fax, video calls and premium SMS (prices available on our Terms and Conditions page). 

2. Data traffic: data communications from a mobile network (including the 4G and/or 5G mobile network depending on availability and compatibility with your handset). 1 MB = 1024 KB. Various factors may affect the speed. More information on speeds can be found in the Net Neutrality document. As provided for by European regulations, POST applies a policy for European usage, which corresponds to at least the total volume included in the package at no additional cost. 

3. Units used to and from Europe are deducted from plans in the order that POST Telecom S.A. processes billing data sent by foreign operators. This will depend on the technical constraints inherent to the billing system and the dates on which this data is received; POST Telecom S.A. cannot guarantee that this order will match the chronological order of communications. The term “Europe” refers to zone 1 on the list shown in the international and roaming tariffs section. Beyond the plan limit for Europe, a surcharge of €0.0053, inclusive of tax, is applied for each MB in accordance with current regulations. 

4. Maximum speed theoretically achievable with 5G technology. The actual speed depends on several factors such as network availability and the settings of the device used. More information in the Net Neutrality Document. 

5. Blacknut is a multi-platform unlimited gaming service. In the event of one of the Blacknut options or a POST package that includes a Blacknut option being cancelled, the Blacknut account will also be cancelled. Games saved through the Blacknut account are saved for six months. If customers sign up to Blacknut again during this period, either via POST Telecom or by any other means, they may retrieve their saved games provided that they keep the same username. The service is subject to Blacknut’s terms of use.

6. Data traffic domestically and in Europe for use of the applications shown in the exhaustive list on www.post.lu. The term “Europe” refers to zone 1 on the list shown in the international and roaming tariffs section. Beyond the traffic that is free with Streaming & Social, traffic will be deducted from the data volume included in the contract. Itemised charges will apply beyond the volume included in the package. The list of applications is subject to change. Traffic included in the Streaming & Social option does not include the volume used on links/videos outside the app itself. Some messaging/social apps may decide not to include calls and videoconferencing in the traffic included in Streaming & Social. 

7. Options subscribed for a minimum period of one month, renewable by tacit agreement, until the next contract expiry date (except with the Phone option taken out for 12 or 24 months). Termination of an option will be effective only 24 hours after POST Telecom S.A. receives such a request via the mobile app or by another other electronic sales channel or by termination letter from the client. As the Spotify service is not compatible with the 5G POWER package, it will be deleted if the customer changes package from one that did allow use of the service. 

8. With the Blocked Plan option, communications above the limit set for your plan are blocked. Calls received or made from a network that does not have a roaming agreement with Luxembourg are blocked. Blockage depends on the type of use, meaning that after reaching the Call/SMS/MMS limit, Calls/SMS/MMS are blocked, and after reaching the Data limit, Data usage is blocked. Emergency calls are still possible. The ExtraVolume option for adding extra data volume during the current month is blocked by default with a Blocked Plan option. Customers wishing to add an ExtraVolume option must first cancel their Blocked Plan option. 

9. The Garantie+ option is subscribed for a tacitly renewable period of one month until the next contract expiry date. Termination of the Garantie+ option will be effective only at the end of the month in which POST Telecom S.A. receives the termination letter sent by the client. See special terms and conditions applicable to Garantie+ on our Terms and Conditions page

10. Calls are considered to be voice calls and the same tariffs apply. Units are deducted from calls. 

11. ExtraVolume: service to which customers may subscribe so as to add domestic and European data volume after using the data volume included in the pricing arrangement. ExtraVolume is not compatible with the Blocked Plan option. The volume allocated by virtue of the ExtraVolume product must be used within the period that starts on the subscription date and ends on the last day of the calendar month during which it was subscribed to; any remainder not used during this period may not be carried over. The price of the ExtraVolume product is payable in full at the time of subscription, regardless of the actual number of days remaining until the end of the calendar month. The first ExtraVolume may be ordered at any time; a second ExtraVolume may be added when there is less than 2 GB left of the previous ExtraVolume.

12. Customers may subscribe to an option by sending an SMS to 64000 or visiting MyPost, which also allows them to track their usage. Clients may subscribe to more than one option at a time from the same or different categories (e.g. Data USA/Canada + Calls & SMS USA/Canada). Customers are notified by SMS when they subscribe to options and for tracking their usage (100%). Around the World options billing rate: Data per KB – Calls: per second (1"/1") 

5G: smartphones tested and checked on our 5G network. Compatible with our 5G POWER plans. 5G Coming: the smartphones are currently being certified on our 5G network and will soon be compatible with our 5G POWER plans. 

* Promotional offer valid for online order only, on the site www.5gpower.lu, from 1 July to 31 August 2021. A Razer brand gamepad and the Kishi model, offered to new customers or customers who renew their subscription with a 5G POWER package, with a contract period of 12- or 24 months. The offer is valid with or without a smartphone. The promotion can be combined with ongoing promotions. While stocks last.

** From July 5th to August 31st, 2021 all new or existing customers signing up with a SCOUBIDO or 5G POWER package combined with the purchase of an Samsung Galaxy S21, S21+ or S21 Ultra, get one-off discount of €100 incl. VAT. The promotion is for the price of the phone only, no accessories are included. The value of the discount will not be deductible on a subscription or accessory. The promotion cannot be combined with other current promotions. In the limit of the available stock.

*** From July 5th to August 31st, 2021 all new or existing customers signing up with a SCOUBIDO or 5G POWER package combined with the purchase of an OPPO Find X3, get one-off discount of €100 incl. VAT. The promotion is for the price of the phone only, no accessories are included. The value of the discount will not be deductible on a subscription or accessory. The promotion cannot be combined with other current promotions. In the limit of the available stock.

**** From July 5 to August 31, 2021 for all new or existing customers, get Samsung Galaxy Buds for €99 instead of €139 when purchasing a Samsung Galaxy Smartphone combined with a SCOUBIDO or 5G POWER plan. The promotion relates to the price of the accessory only. The promotion cannot be combined with other current promotions. In the limit of the available stock.