Parcel return

Allow your customers to return their orders for free.

Perfect for:

Our solution

Lets your customers return their parcels free of charge in Luxembourg by enclosing a return form.

Customers just have to stick the return label on the parcel and drop it off. The original sender pays for the return directly.

Why choose a parcel return?

Financially sound

The customer has nothing to pay.


The customer is provided with the return label.


The parcel can be dropped off at any POST sales outlet or PackUp station.

Sign an item return contract

Only on request to Customer Relations Department.


Prohibited objects

Consult the list of items prohibited by postal transport.

Download document

Code douane UPU

Consult the list of customs codes of the Universal Postal Union.

Download document

Ordering envelopes and parcels

Order your PostEnvelopes, PostPack and Ready2Post.

Download order form

Personalized envelopes

Order your Ready2Post postage paid envelopes with your logo.

Download order form

Do you have any other questions? 

Call us free of charge on 8002 4000 or +352 2424 4000 for international calls form Monday to Friday from 8am until 6pm.

Contact form

Write us via our contact form.