Changing address

Move or travel without worrying about your mail.

Perfect for:

Our solution

If you move, your mail must be able to follow you, which is why it is essential to make a forwarding request a few days in advance.

  • Possible delay before forwarding: between 7 days and 1 year
  • Permanent forwarding – if you move, have all of your mail forwarded to your new address.
  • Temporary forwarding – to be used to have your mail redirected to a temporary address during your absence.

Your benefits


Don't lose any mail when you move.


Make your request at least 3 days before the required start date.


Customised service available from 7 days to a maximum of 1 year.

Submit a mail forwarding request

Call in to a post office with your PostPro card or visit MyPost.


Prohibited objects

Consult the list of items prohibited by postal transport.

Download document

Code douane UPU

Consult the list of customs codes of the Universal Postal Union.

Download document

Ordering envelopes and parcels

Order your PostEnvelopes, PostPack and Ready2Post.

Download order form

Personalized envelopes

Order your Ready2Post postage paid envelopes with your logo.

Download order form

Do you have any other questions? 

Call us free of charge on 8002 4000 or +352 2424 4000 for international calls form Monday to Friday from 8am until 6pm.

Contact form

Write us via our contact form.