Business customers

POST Finance Maintenance

All POST financial services will be unavailable from Friday, July 3 at 3:00 PM and will gradually resume from Monday, July 6.

All services are affected: transfers, direct debits, eBanking (eboo and MultiLine), APIs and connectors, account access, bank details and statement printing, and the call centre.

Banking services will also be unavailable at points of sale (Espaces POST and post offices).

Maintenance procedure

Last chance to book

Friday 3 July at 3 pm

Resumption of services

Gradually from Monday 6 July

Contact before the maintenance

If you have any questions or specific requirements, please contact us before the Friday July 3rd by telephone on 8002 8004, by email at contactpro.finance@post.lu, or speak to our staff in-store.

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Answers to your questions

The outage is comprehensive and affects all channels and services: eboo eBanking and Multiline, SEPA credit transfers (SCT), direct debits (SDD), API access and banking connectors, account viewing, printing of bank details and statements, as well as financial services at  Espaces POST, post offices and the call centre.

No services will remain active during the maintenance period.

Any transfer initiated before 3 pm on Friday 3 July will be processed as normal. After this time, no transfers can be processed until services resume. We recommend that you allow at least 24 hours for critical transfers to ensure there is a safety margin.

All transactions scheduled during this period (direct debits, transfers, recurring payments) will be automatically processed as soon as services resume on Monday 6 July, without any action required on your part.

The deadline for submission is Tuesday 30 June at 3.00 pm for all payment schedules (FRST, RCUR, OOFF, FNAL). Submissions received after this deadline cannot be processed until services resume. Direct debits due to be taken over the weekend will be processed as a priority on Monday.

Yes, all direct connection interfaces will be suspended during the maintenance period, including banking APIs, ERP connectors and all automated data flows. Any systems on your end that attempt to connect will receive a connection error.

We recommend that you inform your IT teams so that they can disable or suspend automatic connection attempts for the duration of the maintenance. 

Direct debits scheduled for this maintenance period will be processed as a top priority as soon as services resume on Monday morning. No penalties will be imposed on our part.

We nevertheless recommend that you inform the relevant debtors or creditors as a precautionary measure to avoid any misunderstandings. 

You will not be able to access your eBanking portal or generate banking documents during this maintenance period. We would advise you to download and save any documents you may need (bank details, account statements, transaction notices) from your eBanking portal now. Access to these documents will be fully restored on Monday morning.

In the vast majority of cases, no reconfiguration will be required on your part. Usernames, API URLs and connection settings will remain unchanged following the maintenance.