In case of a claim

• For assistance to persons and vehicles who are travelling and for concierge services:
  EUROP ASSISTANCE (BELGIUM) S.A.,
  Boulevard du Triomphe 172
  B-1160 Bruxelles
  Phone: + 32 2 541 90 91 (24/7)
  E-mail: help@europ-assistance.be
  Fax: + 32 2 533 77 75
• For online purchase protection, travel, death, disability and peace of mind cover:
  Chubb European Group Limited,
  Chaussée de la Hulpe 166,
  B-1170 Bruxelles
  Phone: +32 2 516 97 83
  E-mail: beneluxclaims@chubb.com
  Fax: + 32 2 516 97 82
  
  For further details, please see:            

 Product sales agreement

3D Secure, the safe online payment service

What is 3D Secure?

What has changed?

3D Secure is evolving in Luxembourg. Using a personal password to validate your internet payments is a thing of the past. From now on, a one-time code will be issued for each one of your transactions. You will receive this code on your LuxTrust Token or by SMS. This ensures that only you as the legitimate card owner can validate the payment.

What do you need to do?

In order to make online purchases on websites that use the 3D Secure service, you must activate 3D Secure for each one of your cards beforehand.

Visit www.3dsecure.lu as of now to activate your credit cards.

POST Connect RTL

Pay for your daily purchases with your contactless card.

No PIN code to enter: place your card next to the terminal and the payment goes through!
You keep the same card: it’s the way you pay that changes!

Convenient

No more cash falling out of your wallet and getting lost! Pay for your everyday purchases with your contactless credit card. It’s just as secure but much more convenient.

Fast

Pay in no time! There’s no need to search for change or insert your card and enter your PIN code for small amounts.

Innovative

Simply approach the payment terminal with the tip of your card and you’re done!

Is there a payment limit?

In Luxembourg, you can use your contactless credit card irrespective of the amount.

For purchases:

• of less than 25 EUR, no PIN code is required.
• of more than 25 EUR, you are asked for your usual PIN code.

These limits vary by country. Ask your retailer.

As part of security checks, you may occasionally be asked to enter your PIN code. For your first payment with your card, you will be required to insert it into the terminal to activate the contactless feature.

Increased security for online payments with your credit card:

• do not keep your pin number on your card or in your wallet/handbag...
• never give your pin number to other people - your pin number is strictly personal
• shield your pin number from prying eyes when using it in shops or to withdraw money

The following table shows the payment dates for your Visa card. The payment will be automatically debited from your POST current account on the date shown.