What are the changes to your Fixed B2B invoice?

Your bills are changing, and they’ll look a little different:

  • We’re introducing a more modern bill format to make the document easier to read.
  • For all existing customers, your account number will stay the same but start with ‘99’:

  • Your customer number will change completely if you do not receive a Mobile bill from POST Telecom. If you’re already a BusinessEurope customer, the customer number will stay the same as on your Mobile bill:

  • The sum of the rounded amounts on the bill may differ from the rounded total on the bill because the old billing system calculated the price to four decimal places. The new billing system displays the total to two decimal places. 
  • If you have opted for detailed communications, these will now be sent to you separately from the bill, whether by post, by e-mail or on your Control Center app.
  • Your bill no longer includes the ‘Account statement’ section. Your previous balance, payments and any credit notes are no longer shown on your bill.
  • If you have a credit note, a specific accounting document will be issued.
  • The description of certain services and options is changing to bring it into line with the new format and present the information more clearly. Here are a few examples:

What was shown under the old billing system (you will see the service number marked in yellow):

What will be shown under the new billing system (the service number is marked in yellow):