VAT rate: 17% - VAT rate for television services: 3%.
1. All subscriptions are subject to meeting technical criteria. The minimum commitment period for the POP Internet offer (with or without TV) is 24 months. If the customer terminates the service during the initial commitment period, the customer must pay the remaining monthly fees due until the end of this initial period. At the end of the initial commitment period, the contract is tacitly renewed from month to month, in accordance with the applicable General and Special Terms and Conditions of Sale.
2. The tariff applicable for the month in which the subscription commences is calculated pro rata in relation to the number of days remaining between the subscription date and the last day of the month concerned. The tariff applicable for the month in which termination occurs is calculated pro rata in relation to the number of days remaining between the day on which the termination is processed pursuant to the deadlines specified in POST Telecom S.A.’s General Terms and Conditions of Sale, and the last day of the month concerned. Any fees charged for consumption are not part of the pro rata calculation.
3. Internet speed stated. The maximum speed and the speed usually available depend on a number of factors, including (but not limited to) the infrastructure serving the customer’s address and the internal cabling in the customer’s building. For more details about speed, please consult the Net Neutrality document. If a POST line already exists, the Customer can use the Speed Test to find the speed of their line. The applicable conditions of use are the Special Terms and Conditions of Sale for Fixed Internet Access Service.
4. The landline telephone service is provided exclusively over “Voice over IP” technology. If the customer has one or more of the devices listed below, the customer must themselves ensure that such devices are compatible with the Internet Access Service, depending on the offer selected, and must adapt these devices if necessary (fax/ATM terminal/alarm system). Telephone traffic generated over the telephone number linked to the POP Internet connection will be directed exclusively through the telephone network and POST Luxembourg’s voice platforms.
5. Billing units: 60/60 seconds to the national landline network and 60/15 seconds to the national mobile network. The entirety of each new billing unit commenced will be charged.
6. Calls to national landline numbers: Unlimited national calls 24/7 from the POST landline network to all national landline numbers, except Internet traffic, special service numbers and faxes. Evening and weekend calls to national mobile numbers: Unlimited calls Monday to Friday between 7 p.m. and 8 a.m., and all day on weekends and legal public holidays.
7. Zone 1 includes the following countries and territories: Alaska, Andorra, Aruba, Austria, Azores, Barbados, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Guadeloupe, Hawaii, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Netherlands Antilles, Norway, Poland, Portugal, Réunion, Romania, Saint Pierre and Miquelon, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (including Channel Islands; excluding NCFA numbers), United States of America, Vatican City, Wallis and Futuna. For the rates without a POP Internet subscription, please refer to the Landline Telephony section for the fees applicable outside of the fixed-rate consumption included in the Rate Plan.
8. The options are subscribed to for a minimum period of one month, renewed tacitly until the next end date of the contract. However, the customer may request termination of some or all of the options subscribed without needing to specify a reason. Termination of an option shall be effective within 24 hours of POST Telecom S.A. receiving such a request via the mobile application or any other electronic distance selling means, or by way of a termination letter sent by the customer by registered mail with acknowledgement of receipt (courrier recommandé avec accusé de réception) to POST Telecom S.A., 1 rue Bian, L-1235 Luxembourg.
9. Maximum 6 decoders: 1 decoder included in the basic offer, with up to 5 decoders to be added as an option. Certain add-ons are subject to a 12-month commitment.
10. The list of channels compatible with these services is available here.
11. The VOD included is reduced by a maximum of €5.99/month (incl. VAT).
12. 4K (or Ultra High Definition) is only available with compatible N7900 decoders. A UHD TV is required to access 4K-resolution content. Certain 4K-resolution content may be subject to technical requirements, such as fibre-optic Internet access. A POP Internet + TV M, L or XL subscription is required to enjoy channels in 4K quality. A POP Internet + TV S subscription can only access 4K through the VOD catalogue.
13. The WATCH+ option comes with a minimum subscription period of 1 month.
14. The options are subscribed to for a minimum period of one month, renewed tacitly until the next end date of the contract. However, the customer may request termination of some or all of the options subscribed without needing to specify a reason. Termination of an option shall be effective within 24 hours of POST Telecom S.A. receiving such a request via the mobile application or any other electronic distance selling means, or by way of a termination letter sent by the customer by registered mail with acknowledgement of receipt (courrier recommandé avec accusé de réception) to POST Telecom S.A., 1 rue Bian, L-1235 Luxembourg.
15. By default, the IP addressing will be: dynamic private IPv4 address and a range of dynamic IPv6 addresses. The dynamic public IPv4 address option includes: dynamic public IPv4 address and a range of dynamic IPv6 addresses. The static public IPv4 address option includes: static public IPv4 address and a range of static IPv6 addresses, as well as open SMTP output ports.
16. A maximum of 1 additional number is permitted, in example 2 numbers in total.
17. A maximum of 1 additional number is allowed, making a total of 2 numbers. Adding an extra POP TV decoder during the contract will result in a renewed 24-month commitment. The customer may return a decoder at anytime as long as he keeps at least one (1) decoder active with the POP TV service. Fees arising from taking receipt of a damaged or incomplete decoder may be invoiced to the customer. Returning all decoders shall constitute termination of the service, and thus a change in the POP Internet + TV offer, to which the applicable contractual terms shall apply.
18. Offer reserved for new POP Internet customers (with or without TV) who do not yet have an internet connection at the address where they have their installation. This offer includes a 4G router and a SIM card with national mobile data traffic available free of charge to customers with a security deposit of €50 up until the installation of the service. Customers must return all equipment at an Espace POST in its original condition, including all accessories and the SIM card linked to the equipment no later than four months from the date ordered. If any of the items listed above is not returned, the security deposit will not be returned. Access to POP TV Go is reserved for customers who order POP Internet + TV. POST Telecom grants customers a user’s right for personal, private, exclusive and non-transferable for a period of two months beginning from the date of first use. POST is not responsible for the proper functioning of the 4G router, which depends on outdoor and indoor coverage at the address of customers.
19. In the event of cancellation of the POP Internet service (with or without TV) or renunciation of the service after ordering, the customer must return all the equipment rented. In the event of non-return or return of damaged equipment, a fee will be charged.
* Promotional offer valid until 31/05/2024 inclusive, for every new signup of a POP Internet S, M, L or XL contract (with or without TV). The contract period is 24 months. New customers will benefit from a monthly discount of €10 incl. VAT. during 6 months from their installation date. For all existing internet customers who renew their contract, the discount period is 3 months. Offer subject to eligibility. May be combined with other ongoing offers. If the contract is terminated before the end of the minimum term, the customer will automatically lose the right to the promotional discount and must pay a reverse termination fee pursuant to the applicable general conditions of sale, at the rate indicated in the contract.
** Promotional offer valid until 31/05/2024 inclusive, for every new signup of a POP Internet L or XL contract (with or without TV) until 31/05/2024 inclusive. The contract period is 24 months. Customers pay nothing for installation and vertical cabling work (up to €400 incl. VAT.). All additional installation and cabling services are subject to charges: additional metre plan, TV plan, multimedia plan. A €99 incl. VAT. activation fee is also to be paid by the customer. Offer subject to eligibility. May be combined with other ongoing offers.
*** Promotional offer valid for any POP Internet S, M, L or XL customers (with or without TV) subscribing to POP WiFi+ until 31/05/2024 inclusive. New customers get POP WiFi+ for €0 for 12 months. Also free: activation (usually €49 incl. VAT.). All existing WIFI POWER customers who renew their contract and switch to POP WiFi+ will get the service for free for 3 months. May be combined with other ongoing offers.
